search

pannal / Kitana

A responsive Plex plugin web frontend
Other
496 stars 25 forks source link

Unable to connect to plugins: HTTPError: 500 Server Error #54

Closed Wolf666 closed 3 years ago

Wolf666 commented 3 years ago

Running kitana 0.4.0-2 on docker (Synology DS1621+) and having this message when I select Trakt plugin:

requests.exceptions.HTTPError: 500 Server Error: Internal Server Error for url: https://192-168-1-100.725690953ec14972b12e2efbf3cd7004.plex.direct:32400/video/trakt

I am able to login to Kitana, I can see the plugins but cannot access them when selected and error is triggered. I tried to disable secure connection but nothing changed. Log attached. Log.txt

githubJond commented 3 years ago

same here

pannal commented 3 years ago

That 500 error is passed through by Kitana. The Trakt plugin or the PMS are throwing this. Can you check whether you can access the plugin directly and/or check your PMS logs?

ewascome commented 3 years ago

Don't have access at the moment but error is logged in the plugin, no error in the PMS logs that I could find.

In the trakt plugin logs it is a encountering a 401 error

Wolf666 commented 3 years ago

That 500 error is passed through by Kitana. The Trakt plugin or the PMS are throwing this. Can you check whether you can access the plugin directly and/or check your PMS logs?

I can access to plugin WebTools directly from https://ds1621:33443. I look into logs to check more info.

Wolf666 commented 3 years ago

This is Plex Server log:

Feb 26, 2021 15:07:08.598 [0x7fea49a0c700] DEBUG - Auth: authenticated user 1 as Wolf_666
Feb 26, 2021 15:07:08.598 [0x7fe9d2e6b700] DEBUG - Request: [172.17.0.4:39932 (WAN)] GET /channels/all (3 live) TLS GZIP Signed-in Token (Wolf_666)
Feb 26, 2021 15:07:08.598 [0x7fea49a0c700] DEBUG - Completed: [172.17.0.4:39932] 200 GET /channels/all (3 live) TLS GZIP 0ms 697 bytes (pipelined: 1)
Feb 26, 2021 15:07:11.416 [0x7fea49a0c700] DEBUG - Auth: authenticated user 1 as Wolf_666
Feb 26, 2021 15:07:11.416 [0x7fe9d2e6b700] DEBUG - Request: [172.17.0.4:39932 (WAN)] GET /channels/all (3 live) TLS GZIP Signed-in Token (Wolf_666)
Feb 26, 2021 15:07:11.417 [0x7fea49a0c700] DEBUG - Completed: [172.17.0.4:39932] 200 GET /channels/all (3 live) TLS GZIP 0ms 697 bytes (pipelined: 2)
Feb 26, 2021 15:07:11.431 [0x7fea49cfa700] DEBUG - Auth: authenticated user 1 as Wolf_666
Feb 26, 2021 15:07:11.431 [0x7fe9d2e6b700] DEBUG - Request: [172.17.0.4:39932 (WAN)] GET /video/trakt (3 live) TLS GZIP Signed-in Token (Wolf_666)
Feb 26, 2021 15:07:11.431 [0x7fe9d2e6b700] DEBUG - Plug-in com.plexapp.plugins.trakttv has been used 157 times.
Feb 26, 2021 15:07:11.431 [0x7fe9d2e6b700] DEBUG - [com.plexapp.plugins.trakttv] Sending command over HTTP (GET): /video/trakt
Feb 26, 2021 15:07:11.431 [0x7fe9d2e6b700] DEBUG - HTTP requesting GET http://127.0.0.1:43814/video/trakt
Feb 26, 2021 15:07:11.443 [0x7fe9d3fff700] DEBUG - Request: [127.0.0.1:44454 (Loopback)] GET /:/plugins/com.plexapp.system/messaging/function/X1N0b3JlU2VydmljZTpJc0NoYW5uZWxCcm9rZW4_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMQpzMjcKY29tLnBsZXhhcHAucGx1Z2lucy50cmFrdHR2czEwCmlkZW50aWZpZXJyMAo_ (4 live) GZIP Signed-in Token (Wolf_666)
Feb 26, 2021 15:07:11.443 [0x7fe9d3fff700] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /:/plugins/com.plexapp.system/messaging/function/X1N0b3JlU2VydmljZTpJc0NoYW5uZWxCcm9rZW4_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMQpzMjcKY29tLnBsZXhhcHAucGx1Z2lucy50cmFrdHR2czEwCmlkZW50aWZpZXJyMAo_
Feb 26, 2021 15:07:11.443 [0x7fe9d3fff700] DEBUG - HTTP requesting GET http://127.0.0.1:45787/:/plugins/com.plexapp.system/messaging/function/X1N0b3JlU2VydmljZTpJc0NoYW5uZWxCcm9rZW4_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMQpzMjcKY29tLnBsZXhhcHAucGx1Z2lucy50cmFrdHR2czEwCmlkZW50aWZpZXJyMAo_
Feb 26, 2021 15:07:11.449 [0x7fe9d3fff700] DEBUG - HTTP 404 response from GET http://127.0.0.1:45787/:/plugins/com.plexapp.system/messaging/function/X1N0b3JlU2VydmljZTpJc0NoYW5uZWxCcm9rZW4_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMQpzMjcKY29tLnBsZXhhcHAucGx1Z2lucy50cmFrdHR2czEwCmlkZW50aWZpZXJyMAo_
Feb 26, 2021 15:07:11.449 [0x7fe9d3fff700] DEBUG - [com.plexapp.system] HTTP reply status 404, with 0 bytes of content.
Feb 26, 2021 15:07:11.449 [0x7fea49cfa700] DEBUG - Completed: [127.0.0.1:44454] 404 GET /:/plugins/com.plexapp.system/messaging/function/X1N0b3JlU2VydmljZTpJc0NoYW5uZWxCcm9rZW4_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMQpzMjcKY29tLnBsZXhhcHAucGx1Z2lucy50cmFrdHR2czEwCmlkZW50aWZpZXJyMAo_ (4 live) GZIP 5ms 261 bytes
Feb 26, 2021 15:07:11.463 [0x7fe9d2e6b700] DEBUG - HTTP 500 response from GET http://127.0.0.1:43814/video/trakt
Feb 26, 2021 15:07:11.464 [0x7fe9d2e6b700] DEBUG - [com.plexapp.plugins.trakttv] HTTP reply status 500, with 2467 bytes of content.
Feb 26, 2021 15:07:11.464 [0x7fea49cfa700] DEBUG - Completed: [172.17.0.4:39932] 500 GET /video/trakt (3 live) TLS GZIP 33ms 1157 bytes (pipelined: 3)
Feb 26, 2021 15:07:11.978 [0x7fea49a0c700] DEBUG - Auth: authenticated user 1 as Wolf_666
Feb 26, 2021 15:07:11.978 [0x7fe9d3fff700] DEBUG - Request: [172.17.0.4:39932 (WAN)] GET /servers (3 live) TLS GZIP Signed-in Token (Wolf_666)
Feb 26, 2021 15:07:11.979 [0x7fea49a0c700] DEBUG - Completed: [172.17.0.4:39932] 200 GET /servers (3 live) TLS GZIP 0ms 486 bytes (pipelined: 4)
Feb 26, 2021 15:07:12.005 [0x7fea49cfa700] DEBUG - Auth: authenticated user 1 as Wolf_666
Feb 26, 2021 15:07:12.005 [0x7fe9d2e6b700] DEBUG - Request: [172.17.0.4:39932 (WAN)] GET /channels/all (3 live) TLS GZIP Signed-in Token (Wolf_666)
Feb 26, 2021 15:07:12.005 [0x7fea49cfa700] DEBUG - Completed: [172.17.0.4:39932] 200 GET /channels/all (3 live) TLS GZIP 0ms 696 bytes (pipelined: 5)

Trakt Plugin Log:

2021-02-26 15:21:26,235 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  DEBUG (com.plexapp.plugins.trakttv:717) - Handling request GET /video/trakt
2021-02-26 15:21:26,236 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  DEBUG (com.plexapp.plugins.trakttv:49) - Received packed state data (80 bytes)
2021-02-26 15:21:26,238 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  DEBUG (com.plexapp.plugins.trakttv:814) - Found route matching /video/trakt
2021-02-26 15:21:26,244 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  DEBUG (com.plexapp.plugins.trakttv:117) - Checking if com.plexapp.plugins.trakttv is broken
2021-02-26 15:21:26,245 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  DEBUG (com.plexapp.plugins.trakttv:143) - Requesting 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X1N0b3JlU2VydmljZTpJc0NoYW5uZWxCcm9rZW4_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMQpzMjcKY29tLnBsZXhhcHAucGx1Z2lucy50cmFrdHR2czEwCmlkZW50aWZpZXJyMAo_'
2021-02-26 15:21:26,253 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  ERROR (com.plexapp.plugins.trakttv:196) - Error opening URL 'http://127.0.0.1:32400/:/plugins/com.plexapp.system/messaging/function/X1N0b3JlU2VydmljZTpJc0NoYW5uZWxCcm9rZW4_/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoxCmRpY3QKMQpzMjcKY29tLnBsZXhhcHAucGx1Z2lucy50cmFrdHR2czEwCmlkZW50aWZpZXJyMAo_'
2021-02-26 15:21:26,253 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  CRITICAL (com.plexapp.plugins.trakttv:889) - Exception (most recent call last):
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-1b7748a7b/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/runtime.py", line 843, in handle_request
    result = f(**d)
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-1b7748a7b/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/handlers/base.py", line 122, in call
    identifier = self._core.identifier
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-1b7748a7b/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/messaging.py", line 86, in call_external_function
    packed_result = self._core.networking.http_request(url, cacheTime=0, timeout=None, immediate=True).content
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-1b7748a7b/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 346, in http_request
    return HTTPRequest(self._core, url, data, h, url_cache, encoding, errors, timeout, immediate, sleep, opener, follow_redirects, method)
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-1b7748a7b/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 118, in __init__
    self.load()
  File "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-1b7748a7b/Framework.bundle/Contents/Resources/Versions/2/Python/Framework/components/networking.py", line 158, in load
    f = self._opener.open(req, timeout=self._timeout)
  File "/volume1/@appstore/Plex Media Server/Resources/Python/lib/python2.7/urllib2.py", line 435, in open
    response = meth(req, response)
  File "/volume1/@appstore/Plex Media Server/Resources/Python/lib/python2.7/urllib2.py", line 548, in http_response
    'http', request, response, code, msg, hdrs)
  File "/volume1/@appstore/Plex Media Server/Resources/Python/lib/python2.7/urllib2.py", line 473, in error
    return self._call_chain(*args)
  File "/volume1/@appstore/Plex Media Server/Resources/Python/lib/python2.7/urllib2.py", line 407, in _call_chain
    result = func(*args)
  File "/volume1/@appstore/Plex Media Server/Resources/Python/lib/python2.7/urllib2.py", line 556, in http_error_default
    raise HTTPError(req.get_full_url(), code, msg, hdrs, fp)
HTTPError: HTTP Error 404: Not Found

2021-02-26 15:21:26,256 - plugin.managers.core.base        (7f98cd2c1700) :  DEBUG (plugin.managers.core.base:50) - or_create() - ex: IntegrityError('ConstraintError: UNIQUE constraint failed: message.type, message.exception_hash',)
2021-02-26 15:21:26,346 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  DEBUG (com.plexapp.plugins.trakttv:88) - Sending packed state data (108 bytes)
2021-02-26 15:21:26,347 - com.plexapp.plugins.trakttv      (7f98cd2c1700) :  DEBUG (com.plexapp.plugins.trakttv:924) - Response: [500] 2467 bytes
2021-02-26 15:21:26,347 - root                             (7f98cd2c1700) :  ERROR (root:828) - 500 GET /video/trakt (127.0.0.1) 112.18ms
pannal commented 3 years ago 
2021-02-26 15:21:26,256 - plugin.managers.core.base        (7f98cd2c1700) :  DEBUG (plugin.managers.core.base:50) - or_create() - ex: IntegrityError('ConstraintError: UNIQUE constraint failed: message.type, message.exception_hash',)

I'd say this is out of scope for Kitana.

Wolf666 commented 3 years ago

Hi pannal, sorry, I don't understand, I am not a code expert and for me it sounds exotic.

pannal commented 3 years ago

This seems to be a problem with the plugin, not Kitana.

Kitana only offers a way to access your plugins.

Means: I can't help you with this.

Wolf666 commented 3 years ago

Ok, thanks. Just to say that I have 2 plugins, WebTools and Trakt. I can directly access Webtools. But I cannot access them from Kitana, same error. Just to explain better the behavior.

pannal commented 3 years ago

Yeah Webtools is special, it has its own remote interface, you don't use Kitana for that.

c4coer commented 2 years ago

Hello I have the same problem . Did you find a solution thank

githubJond commented 2 years ago

Hello, no, i live with it, that its syncing only the new media i am watching... It´s ok - you can manually put the watched option in trakt. kind regards