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pannal / Sub-Zero.bundle

Subtitles for Plex, as good you would expect them to be.
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Sub-zero not downloading subtitles #381

Closed neepz closed 7 years ago

neepz commented 7 years ago

Any help? I'm looking at the logs but can't find what's wrong with it.

https://pastebin.com/vUsLFHQV

pannal commented 7 years ago
neepz commented 7 years ago

changed the credentials although they were checking. About the permission errors I did a sudo chmod a+rwx /home/ so I could access everything and still nothing.

pannal commented 7 years ago

Then I'll need new logs :)

It's generally a good idea to add the Plex user to your directory owner group and chmod 775.

neepz commented 7 years ago

Thanks for your help, pannal! I installed it through the quickbox script because I'm pretty new to all this. Do you know how I add the user to my directory owner group?

pannal commented 7 years ago

adduser plex micmacs I guess. You'll also need to instruct your download program to use chmod 775.

Edit: If "plex" is your PMS user.

pannal commented 7 years ago

Ah and you need to do that recursively: chmod -R 775 /home/micmacs/torrents/rtorrent.

neepz commented 7 years ago

tried what you said: with legendas.tv active (I did check the credentials twice, created a new account but took a quick look at the log and saw that it still says wrong credentials) https://pastebin.com/GSehVyJy

without legendas.tv: https://pastebin.com/G9iR2Fkh

Thanks again, pannal!

pannal commented 7 years ago

You want to fix your permission issues, though. Please post the output of ps aux |grep Plex and ls -als "/home/micmacs/torrents/rtorrent/Movies/Still Walking (2008)"

neepz commented 7 years ago

plex 985 0.0 0.0 4512 760 ? Ss Nov05 0:00 /bin/sh -c /usr/lib/plexmediaserver/Plex\ Media\ Server plex 986 0.4 0.3 777580 54352 ? Sl Nov05 8:14 /usr/lib/plexmediaserver/Plex Media Server plex 1174 0.1 0.6 1854488 108116 ? SNl Nov05 2:16 Plex Plug-in [com.plexapp.system] /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.9.4.4325-1bf240a65 /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/System.bundle plex 1575 0.0 0.0 294088 9876 ? Sl Nov05 0:36 /usr/lib/plexmediaserver/Plex DLNA Server plex 1579 0.0 0.0 233620 4664 ? Sl Nov05 0:02 /usr/lib/plexmediaserver/Plex Tuner Service /usr/lib/plexmediaserver/Resources/Tuner/Private /usr/lib/plexmediaserver/Resources/Tuner/Shared 1.9.4.4325-1bf240a65 32600 /waitmutex plex 3567 0.8 1.2 2226720 206204 ? Sl 12:56 1:54 Plex Plug-in [com.plexapp.agents.subzero] /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.9.4.4325-1bf240a65 /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle plex 12235 0.3 0.2 959668 48140 ? Sl 16:16 0:02 Plex Plug-in [com.plexapp.agents.imdb] /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.9.4.4325-1bf240a65 /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/PlexMovie.bundle plex 12288 0.2 0.2 952080 44300 ? Sl 16:17 0:01 Plex Plug-in [com.plexapp.agents.localmedia] /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.9.4.4325-1bf240a65 /usr/lib/plexmediaserver/Resources/Plug-ins-1bf240a65/LocalMedia.bundle root 12943 0.0 0.0 14232 980 pts/2 S+ 16:30 0:00 grep Plex

AND

4.0K drwxrwxr-x 2 micmacs micmacs 4.0K Nov 6 12:54 . 12K drwxrwxr-x 246 micmacs micmacs 12K Nov 6 13:17 .. 4.4G -rwxrwxr-x 2 micmacs micmacs 4.4G Nov 6 12:53 Still.Walking.2008.720p.BluRay.x264-EbP.mkv

pannal commented 7 years ago

Hmm, as far as I can tell, that should work. What does groups plex say?

neepz commented 7 years ago

plex : plex video micmacs

pannal commented 7 years ago

OK, then I'm not sure what's wrong. Looks fine to me. Perhaps restart the PMS? Otherwise I can't help you - as long as Plex doesn't have the permission to write a file there, it's out of my hands.

neepz commented 7 years ago

Ashamed to say that I did a reboot on the server and it worked. Thank you so much for your help and your work, pannal. Closing the issue.

pannal commented 7 years ago

Please ensure, that newly created directories/files get created with chmod 775. Your downloader(s) (rutorrent?) should have an option for that.

pannal commented 7 years ago

chmod -R g+s /home/micmacs/torrents/rtorrent should do the trick I think.

neepz commented 7 years ago

Thanks mate!

neepz commented 7 years ago

pannal, somehow I did what you said, rebooted the server and the weird thing is: plex is able to download subtitles for the old movies but the new ones it won't. Here is the new log (by the way, do you have any ideia why it's saying my credentials are not valid for legendas.tv, i'm pretty sure they are, I even created a new account for it):

https://pastebin.com/DSUc0PTN

ps: I checked both legendas.tv and opensubtitles and they both had a portuguese sub for that same movie.

neepz commented 7 years ago

If I do a chmod -R 775 /home/micmacs/torrents/rtorrent it starts downloading again.

pguizeline commented 7 years ago

Watch out with recursive chmod, you should differentiate directories from files. Try something like this:

The uppercase words need to be edited to fit your needs.

# fix directories
$ sudo find /PATH/PATH/ -type d -exec chmod 2775 {} \;

# fix files
$ sudo find /PATH/PATH/ -type f -exec chmod 0664 {} \;

Then add your user to plex group and change the directory structure to group plex.

# add USER to plex group
$ sudo adduser USER plex

# fix ownership
$ sudo chown USER:plex /PATH/PATH/ -R

What this will accomplish is that your user will be part of Plex group, will have R/W rights over you Media and directories and files will have the right permissions, using 2775 (setgid bit) will inherit USER:plex ownership for new files and folders

Hope that helps! And please try it on a disposable system before using on your production server, it's never a good idea to just copy & paste commands!

neepz commented 7 years ago

Thanks, @pguizeline! I did try that (this is a new server, I only use it for plex as my streaming platform, so it's ok to mess with it as long as I get it going, and sub-zero is a must have for me).

I tried what you said, rebooted the server, but still nothing. I'm trying to refresh the following movie: "The Earrings of Madame De..."

https://pastebin.com/cGtcJrTK

One thing though, I'm using Radarr to download them all, don't really know if that could be an issue. Although I tried adding it through Radarr and directly through rutorrent and nothing changed.

pannal commented 7 years ago

You still have the same permissions problem.

I would contact Quickbox for help as this is quite out of scope for Sub-Zero.

Sonarr and Radarr have permission settings btw, for directories and files. Also they support chown. Media Management with Advanced Settings shown.

pannal commented 7 years ago

Are you guys even serious? https://quickbox.io/ufaqs/plex-cannot-readwrite-my-media-directory/

It's in their frickin' FAQ.

pannal commented 7 years ago

391

pannal commented 7 years ago

https://github.com/pannal/Sub-Zero.bundle/wiki/FAQ#Q3