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pannal / Sub-Zero.bundle

Subtitles for Plex, as good you would expect them to be.
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Plex Transcoder not found, can't auto extract #619

Closed saulo-m closed 5 years ago

saulo-m commented 5 years ago

Hello! The plugin is not working for me and some users on Plex Forums after some update a few weeks ago. I already reinstalled the plugin, but the problem persists. Is something that I can do to fix it?

The error is always the same:

2019-02-18 14:58:32,180 (5264) :  CRITICAL (core:574) - Exception in the update function of agent named 'Sub-Zero Subtitles (TV, 2.6.4.2911)', called with guid 'com.plexapp.agents.thetvdb://343337?lang=pt' (most recent call last):
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-9311f93fd\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\agentkit.py", line 1076, in _update
    agent.update(obj, media, lang, **kwargs)
  File "E:\AppData\Plex Media Server\Plug-ins\Sub-Zero.bundle\Contents\Code\__init__.py", line 227, in update
    Log.Warning("Plex Transcoder not found, can't auto extract")
AttributeError: 'LogKit' object has no attribute 'Warning'
DeviDarkL commented 5 years ago

Same problem here. Exactly the same error :(

davveh commented 5 years ago

Same here..

ukdtom commented 5 years ago

Logs? (And in a zip) @davveh @DeviDarkL @saulomarchiori

davveh commented 5 years ago

com.plexapp.agents.subzero-190301.zip

Need any more logs?

davveh commented 5 years ago

Logs_190301_23-03-05.zip here is the full logs

davveh commented 5 years ago

FYI: the dev version from this github works, so it seems to be fixed in next version.

pannal commented 5 years ago

@davveh interesting. You're using the develop-2.6 branch and that works?

pannal commented 5 years ago

@davveh can you tell me where your plextranscoder.exe lives in your filesystem?

pannal commented 5 years ago

621

davveh commented 5 years ago

OK, I might have been to quick, it atleast seems to be working better but it doesnt download any subtitles, well, it downloaded 1 and I dont know why :)

Logs_190302_17-47-26.zip

attaching new logs, i dont have a plextranscoder.exe but a "plex transcoder.exe" in: C:\Program Files (x86)\Plex\Plex Media Server

Did they maybe change the name in a update of plex?

davveh commented 5 years ago

OK, Just want to add, I have moved my application data to D: and plex is installed on C:, is that a issue? When i read my last comment it might sound like im rude, im really not, love your work, im just stupid ;)

pannal commented 5 years ago

@davveh all good, I don't see any rudeness there :)

Browsed through your logs - did you set SZ to development mode? It looks like you didn't and Plex automatically updated your SZ instance to current stable.

You want to follow this.

Also please download the newest develop-2.6 branch, I've updated the algorithm for finding the plex transcoder. It should find yours now.

davveh commented 5 years ago

Hey Pannal, I dont think all is OK yet, it works some, might not be related to this issue though but it seems to be using very old information, should I clear something under advanced as well?

When I choose "Items on deck" it shows me stuff that I had there months ago. Not the things I have today. Ran a force to "find better subs", guess its doing it on the whole inventory, I got pretty many movies and series but when checking the "show latest 500 downloaded" there is only 4 subs after abot an hour. After forcing some of the movies on the deck which still didnt have any subs its now showing 6-8 subs in the "latest 500 downloaded".

What ya need? Attaching newest logs. Logs_190303_17-50-14.zip

davveh commented 5 years ago

OK, sorry, I check my logs myself, seems related to: ConfigurationError: Unsupported language code for subscene:

I got Swedish and English setup.

davveh commented 5 years ago

Hey Pannal, I dont think all is OK yet, it works some, might not be related to this issue though but it seems to be using very old information, should I clear something under advanced as well?

When I choose "Items on deck" it shows me stuff that I had there months ago. Not the things I have today. Ran a force to "find better subs", guess its doing it on the whole inventory, I got pretty many movies and series but when checking the "show latest 500 downloaded" there is only 4 subs after abot an hour. After forcing some of the movies on the deck which still didnt have any subs its now showing 6-8 subs in the "latest 500 downloaded".

What ya need? Attaching newest logs. Logs_190303_17-50-14.zip

Ignore the items on deck, that is correct. Only issue I have is that its not downloading anything for me really.. Trying to save the options around some, clear out some options and changing it around abit to see if that helps. Will report back

pannal commented 5 years ago

@davveh please create a separate issue for no subtitles downloaded. This one has been fixed I guess: config.plex_transcoder: C:\Program Files (x86)\Plex\Plex Media Server\plex transcoder.exe

In your new issue please provide logs, but set SZ to DEBUG mode (How verbose should the logging be? in SZ's settings, at the bottom), after refreshing a movie or episode.

ChanceGPM commented 5 years ago

I can confirm having the same issue and with the same in my logs "("Plex Transcoder not found, can't auto extract")". It is not downloading even though there is subtitles available with over the minimum score. Only way of adding it is doing it manually via the plugin. I'm on latest subzero and latest Plex beta

saulo-m commented 5 years ago

It's working fine in the latest beta. Thank you @pannal

dyinggit commented 5 years ago

Having the same issue, reverted back my plex update for the time being so that it will still auto download subs.

Thanks for fixing, any idea when the upcoming version is coming out?