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pannal / Sub-Zero.bundle

Subtitles for Plex, as good you would expect them to be.
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Sub-Zero stopped working after Plex update #665

Closed n-halder closed 4 years ago

n-halder commented 4 years ago

SubZero 2.6.5.3124 not opening after upgrading Plex Media Server from version 1.16.3.1402 to 1.16.5.1488. Works fine with the previous version of Plex.

My OS: Windows 7 Professional with the latest updates.

https://streamable.com/xk4pj

nismanoke commented 4 years ago

Hi,

i have the same problem (Plex Version 1.16.5.1488; Sub-Zero 2.6.5.3124) and added my log file. It shows the error below at the bottom of the file. Hope for a quick fix. Also can't open/find the interface to sub-zero. If any additional logs/files are needed feel free to ask.

ERROR (model:205) - Cannot read model from /config/Library/Application Support/Plex Media Server/Metadata/TV Shows/6/87581213b8c5c39f87fa27bc7c7826f43a5a0e5.bundle/Contents/com.plexapp.agents.subzero 2019-08-21 20:34:49,440 (1551ea2ad700) : ERROR (logger:38) - subliminal.providers.tvsubtitles: No show id found for u'Two and a Half Men' ({'year': 2003}) 2019-08-21 20:34:49,629 (1552194c3700) : ERROR (logger:38) - subliminal_patch.core: Unexpected error in provider 'titlovi': Traceback (most recent call last):

com.plexapp.agents.subzero.log

andrewzah commented 4 years ago

I get the same issue.

2019-08-22 00:48:09,947 (7f51d5ffb700) :  ERROR (logger:38) - subliminal.providers.tvsubtitles: No show id found for 'Running Man' ({'year': 2010})
2019-08-22 00:54:08,947 (7f51a35e7700) :  ERROR (model:205) - Cannot read model from /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Metadata/TV Shows/f/7fac0332092155f7d46df0c4a0c79da2bd30245.bundle/Contents/com.plexapp.agents.subzero
2019-08-22 00:54:12,356 (7f51d5ffb700) :  ERROR (logger:38) - subliminal.providers.tvsubtitles: No show id found for u'The Simpsons' ({'year': 1989})

com.plexapp.agents.subzero.log

andrewzah commented 4 years ago

Here's the Info.xml in the directory it tried to access: cat 7fac0332092155f7d46df0c4a0c79da2bd30245.bundle/Contents/com.plexapp.agents.subzero/Info.xml

<?xml version='1.0' encoding='utf-8'?>
<TV_Show id="null">
  <rating/>
  <title_sort/>
  <art/>
  <themes/>
  <posters/>
  <duration/>
  <genres/>
  <title/>
  <rating_count/>
  <collections/>
  <tags/>
  <audience_rating_image/>
  <rating_image/>
  <audience_rating/>
  <studio/>
  <seasons/>
  <originally_available_at/>
  <roles/>
  <countries/>
  <content_rating/>
  <original_title/>
  <summary/>
  <reviews/>
  <banners/>
  <similar/>
</TV_Show>
pannal commented 4 years ago

All of this is a duplicate of #655. @nismanoke @azah the "cannot load model from" isn't an error, it's tagged wrongly and comes from the Plex Framework. It just means that there isn't any info inside the model.

You have to use Kitana now.

@nismanoke your titlovi error is because you don't have an AntiCaptcha provider configured. This will be fixed by implementing their new API in the next SZ update.

andrewzah commented 4 years ago

@pannal with kitana, it's no longer possible to get logs from the advanced section.

pannal commented 4 years ago

Yes I know, that's a bug that will be resolved. For now you'll have to navigate your logs manually