Subtitle files Empty (0 octet)

[zail59]

Hello,

I just moved my plex to a Debian server and since I reinstalled Sub-Zero in the Plugins Folder and set up everything like before I got a problem with my subtitles. It seems like it download the subtitles but the files are empty.

Is there a folder or something else that I should give permission to write in order to have subtitles working ? Because every time I choose those empty subtitles files, the encoding on plex side failed.

[pannal]

I'd need a full DEBUG log (set SZ's verbosity to DEBUG, at the bottom of its settings) to tell you what's wrong. It's most likely permissions, yes.

[zail59]

Plex Media Server Logs_2019-10-28_22-06-28.zip

@pannal Thanks for your response. Here are my plex logs.

I hope it's the right thing, you can check for the subtitles of "the good place" wich are the one that I try to get through Sub Zero but keep getting empty files.

[zail59]

Logs_191028_22-10-40.zip

[pannal]

I can see nothing wrong in the logs at first glance. SZ properly writes the files to disk, and receives no error from the operating system.

Is every sub 0 bytes? Do you have any special Filesystem layers?

[zail59]

Every new sub is 0bytes. I'll try to do a lot of force refresh and so on tomorrow and give you the logs. Thank you for your help. This project is a bomb.

By the way, my hard drive is mount when my Debian is launch. Should I specify some permission for Plex to the library folder ?

[zail59]

@pannal CRITICAL (init:275) - Something went wrong when saving subtitles (most recent call last): File "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/init.py", line 273, in update mods=config.default_mods) File "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/storage.py", line 201, in save_subtitles save_subtitles_to_file(downloaded_subtitles) File "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Code/support/storage.py", line 129, in save_subtitles_to_file debug_mods=config.debug_mods, formats=config.subtitle_formats, tags=tags) File "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins/Sub-Zero.bundle/Contents/Libraries/Shared/subliminal_patch/core.py", line 867, in save_subtitles with open(subtitle_path, 'w') as f: IOError: [Errno 13] Permission denied: u'/media/freebox/Serie/Watchmen.S01E02.Martial.Feats.of.Comanche.Horsemanship.720p.AMZN.WEB-DL.DDP5.1.H.264-KiNGS.en.srt'

I found that on my logs, what should I do ?

[pannal]

Check that the user the Plex Server runs as has full access to your media folders. I can't really help you there :/