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pannal / Sub-Zero.bundle

Subtitles for Plex, as good you would expect them to be.
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MKV extracting doesn't work #758

Open tivervac opened 3 years ago

tivervac commented 3 years ago

Some basic info:

What I want to achieve is very simple, I just want to use Sub-Zero to extract the ASS subtitles from my .mkv video files and convert them to .srt.

After installation I made sure to place Sub-Zero as the first agent, followed by Local Media Assets. The library I'm experimenting is a TV Shows library that uses the TheTVDB agent.

I've set the following settings for Sub-Zero

The first oddity I encounter is that Sub-Zero is not showing up in the plugins tab and that Kitana says No viable plugins found; please choose a different server.

Normally I would say that means the plugin isn't running, however the logs say otherwise. OTOH, having scoured through the issues a bit, I've found that Sub-Zero is supposed to log a message when it's extracting a sub from a video file. I do not see such a log line.

Below you can find the log of stopping plex, starting it again and then pressing Refresh metadata on an episode that has embedded subtitles. That last step is repeated again after 30 seconds or so.

Any help would be appreciated.

plex.log

pannal commented 3 years ago

The first oddity I encounter is that Sub-Zero is not showing up in the plugins tab and that Kitana says No viable plugins found; please choose a different server.

Normally I would say that means the plugin isn't running, however the logs say otherwise. OTOH, having scoured through the issues a bit, I've found that Sub-Zero is supposed to log a message when it's extracting a sub from a video file. I do not see such a log line.

Which logs say otherwise? Do you have subzero logs that show that it's actually being called/is running?

tivervac commented 3 years ago

@pannal I can not see any sub-zero logs which makes me think it's not working. However, the plex.log linked above has the following lines which make me think that sub-zero is doing something

Feb 03, 2021 01:43:47.785 [0x7f922b31a0] Debug — Request: [127.0.0.1:44660 (Loopback)] GET /system/messaging/clear_events/com.plexapp.agents.subzero (12 live) GZIP Signed-in Token (XXXXXXX) Feb 03, 2021 01:43:48.019 [0x7fa09241a0] Debug — Completed: [127.0.0.1:44660] 200 GET /system/messaging/clear_events/com.plexapp.agents.subzero (12 live) GZIP 234ms 280 bytes Feb 03, 2021 01:44:15.644 [0x7f908551a0] Debug — [com.plexapp.agents.subzero] Plug-in running on port 40720. Feb 03, 2021 01:44:15.644 [0x7f908551a0] Debug — Read configuration for [com.plexapp.agents.subzero], had 0 prefixes Feb 03, 2021 01:44:20.706 [0x7f916fb1a0] Debug — [com.plexapp.agents.subzero] Sending command over HTTP (GET): /:/plugins/com.plexapp.agents.subzero/messaging/function/X0FnZW50S2l0OlNlYXJjaA_/Y2VyZWFsMQoxCmxpc3QKMApyMAo/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmVuczQKbGFuZ2IwczYKbWFudWFsYjBzNwpwcmltYXJ5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZTUKczQKOTIzNHM4CnBhcmVudElEczQ3CmNvbS5wbGV4YXBwLmFnZW50cy50aGV0dmRiOi8vMjU5NjQwLzQvMT9sYW5nPWVuczQKZ3VpZGIxczUKZm9yY2VzMjYKY29tLnBsZXhhcHAuYWdlbnRzLnRoZXR2ZGJzMTMKcHJpbWFyeV9hZ2VudHM0CjkyMzVzMgppZHIwCg__

pannal commented 3 years ago

The library I'm experimenting is a TV Shows library that uses the TheTVDB agent.

Did you explicitly enable SZ for TheTVDB? And if you can see SZ in agents, you have a subzero log in Application Support\Plex Media Server\Logs\PMS Plugin Logs. It's pretty much impossible to have one and not the other.

tivervac commented 3 years ago

Did you explicitly enable SZ for TheTVDB? And if you can see SZ in agents, you have a subzero log in Application Support\Plex Media Server\Logs\PMS Plugin Logs. It's pretty much impossible to have one and not the other.

You're right, my bad. I do have a subzero log but it's not telling me too much.

You can see the requested settings and the log below. At 12:07:57 I did a Refresh metadata on a series. The only line that really seems interesting is the following

2021-03-09 12:07:57,885 (7f9497e1f0) : DEBUG (init:125) - Skipping Sub-Zero agent(s)

subzero.log

Agents AnimeAgent

pannal commented 3 years ago

Yeah that's weird. Can you refresh the metadata of an episode in question and post the logs a couple of minutes afterwards?

SZ doesn't seem to be called.

tivervac commented 3 years ago

Alright, according to the log I refreshed the metadata at 12:19:31 (it was 12:21 on my local, non plex related machine) I then pulled the logs 10 minutes later. I've also included the Server log that's mentioned in the SubZero log

com.plexapp.agents.subzero.log Plex Media Server.log