Integration not working for me

[Seexelas]

System Health details

System Information

version	core-2023.10.5
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.11.5
os_name	Linux
os_version	6.1.56
arch	x86_64
timezone	CET
config_dir	/config

Home Assistant Community Store

GitHub API | ok -- | -- GitHub Content | ok GitHub Web | ok GitHub API Calls Remaining | 4515 Installed Version | 1.33.0 Stage | running Available Repositories | 1317 Downloaded Repositories | 9

Home Assistant Cloud

logged_in | true -- | -- subscription_expiration | October 27, 2023 at 2:00 AM relayer_connected | true relayer_region | eu-central-1 remote_enabled | true remote_connected | true alexa_enabled | true google_enabled | true remote_server | us-east-1-11.ui.nabu.casa certificate_status | ready can_reach_cert_server | ok can_reach_cloud_auth | ok can_reach_cloud | ok

Home Assistant Supervisor

host_os | Home Assistant OS 11.0 -- | -- update_channel | stable supervisor_version | supervisor-2023.10.0 agent_version | 1.6.0 docker_version | 24.0.6 disk_total | 30.8 GB disk_used | 6.0 GB healthy | true supported | true board | ova supervisor_api | ok version_api | ok installed_addons | File editor (5.6.0), Terminal & SSH (9.7.1), Mosquitto broker (6.3.1), PS5 MQTT (1.3.1), EMQX (0.2.11), Advanced SSH & Web Terminal (15.1.0)

Dashboards

dashboards | 2 -- | -- resources | 5 views | 2 mode | storage

Recorder

oldest_recorder_run | October 13, 2023 at 10:04 AM -- | -- current_recorder_run | October 23, 2023 at 10:03 AM estimated_db_size | 11.72 MiB database_engine | sqlite database_version | 3.41.2

Checklist

• [X] I have enabled debug logging for my installation.
• [X] I have filled out the issue template to the best of my ability.
• [X] This issue only contains 1 issue (if you have multiple issues, open one issue for each issue).
• [X] This issue is not a duplicate issue of currently previous issues..

Describe the issue

Hi,

I installed the integration plugin, configured my nintendo switch account, everything is reported as success.

But I have no device, no entities showing, and I found some errors in my logs.

Thanks for the help,

Reproduction steps

1. Install the integration
2. Restart HA
3. Configure integration
4. Success message
5. Restart HA
6. No device showing, errors in logs ...

Debug logs

https://www.swisstransfer.com/d/7a06fc7b-86c3-4096-acfd-f98dbff0f491

Diagnostics dump

I don't have one as no device is showing.

[pantherale0]

Just a few notes for me

Errors to resolve:

• TypeError: 'NoneType' object is not iterable
• list index out of range after daily summary request

A device is returned from the API, however the logs don't currently give enough information as to where the list index error occurs, but I'm assuming as part of this function https://github.com/pantherale0/pynintendoparental/blob/main/pynintendoparental/device.py#L112 EDIT - Increased logging with #23

Need to first add more debug logs to the module which will help get to the bottom of the error (the console I have isn't used too often so could be something I've missed).

[pantherale0]

Could you update to 0.1.4b1 and test again please? I'm expecting it to fail, but there should be a lot more logs available now to find out where the problem is.

[Seexelas]

Hi,

Thanks for the quick help, here it is :

https://www.swisstransfer.com/d/8cba9b6d-f081-4af7-b8ac-8c047fe6060e

[pantherale0]

Thank you 👍

That makes sense now, the module tries to get the daily summary for the current day (to calculate things like playing time today, disabled time, exceeded time, observations, important info and notices) however in your case it doesn't actually exist, and the latest entry is as follows:

{'deviceId': 'REDACTED', 'date': '2023-10-15', 'result': 'CALCULATING', 'playingTime': 0, 'exceededTime': None, 'disabledTime': 0, 'miscTime': 0, 'importantInfos': [], 'notices': [], 'observations': [], 'playedApps': [], 'anonymousPlayer': None, 'devicePlayers': [], 'timeZoneUtcOffsetSeconds': 7200, 'lastPlayedAt': None, 'createdAt': 1697325484, 'updatedAt': 1697345650}

So I know its directly caused by the API / Nintendo itself. What I now don't know is how your parental controls is configured for Nintendo to stop calculating daily summaries.

Is there a chance you could provide the settings set in the "Settings" page of the mobile app please? Perhaps a setting there changes the behavior.

[pantherale0]

Also, updating to 0.1.4b2 should now allow the component to finish init

[Seexelas]

Here are the screenshot of settings of the app... I don't see anything special.

I did the update, tested, same behaviour but less logs in error :

https://www.swisstransfer.com/d/796436ac-ba86-4e9e-aa7d-22340d004386

[Seexelas]

Also if you have time :

There is no icon showing in front of the plugin, if you can add one please ^^

[pantherale0]

thanks for the screenshots. I think its because there is no restrictions set on the device. I'll have a test later on.

RE the icon, I did try adding the switch icon into the brands repo a while back but it wasn't accepted at the repo only accepts manufacturer logos/icons, not product logos/icons. I'm yet to source a valid Nintendo icon.

https://github.com/home-assistant/brands/pull/4650

[Seexelas]

So I set limits for the time played and content, I have delete and reconfigured. Still the same issue :

https://www.swisstransfer.com/d/afe49719-ab0e-47ba-8b63-cad5da29ddae

[pantherale0]

You would need to leave it set for Nintendo to finish calculating the daily summaries (they seem to do it on a daily basis, around midnight, but sometimes can be later, or sometimes earlier).

[Seexelas]

Hi pantherale0,

Now that the daily summary has arrived on my APP :

I reloaded the plugin, but it still want to check on the 23th for now reason :

Is it possible to bypass the error ? or do you know why ?

Many thanks

[pantherale0]

Sorry, been tied up with work.

There are some changes made upstream that will continue setup if the requested date doesn't exist, however time reporting won't work because that is the only place the data exists.

I'll try and sort out a new version to allow platform setup to resume, and create an issue in Home Assistant instead (https://developers.home-assistant.io/docs/core/platform/repairs) that will disappear once the data is available.

[pantherale0]

@Seexelas can you send another more recent log file please? I'm wondering if this might be timezone related.

[Seexelas]

Hi @pantherale0,

Thanks for your quick feedback.

Here are the last logs : https://www.swisstransfer.com/d/acf28cb3-38dc-46c8-93c2-1b215c2cf93c

[pantherale0]

hmmm, something is really odd with this, Nintendo is still only returning up to 15th October and no later.

Can I ask what timezone you are in?

I'm not even sure if I can actually resolve this :( my own account isn't affected by this and I haven't seen any other reports like this, the only way I can think of to start figuring out whats wrong is using an account that has the problem in the first place, and test in an API debugging tool (Postman/Insomnia).

[pantherale0]

Now I've just posted that, I saw you had "Switch 6" and "Switch 7" in the screenshots from the mobile app, perhaps its only one of the consoles that are impacted. I'll make changes tomorrow (had no internet connection) and get the updates released into beta asap.

[samuelleung1009]

Hello, I have the same question. After successfully installing the integration, no devices and entities appear.

[Seexelas]

Now I've just posted that, I saw you had "Switch 6" and "Switch 7" in the screenshots from the mobile app, perhaps its only one of the consoles that are impacted. I'll make changes tomorrow (had no internet connection) and get the updates released into beta asap.

I have one switch which is on my account and is also the main account which had never been synchonized with Nintendo Parental. (which is switch 6 and 7, i've made two tests).

I have two kids who's switch is added to my application also but they have their account and we are grouped in family.

My timezone is europe/luxembourg.

[pantherale0]

@Seexelas can you test the latest version I've just released please? An issue should be created instead as a way of alerting that there is a problem with the device, but as I don't have anything affected, I can't test properly myself :(

[pantherale0]

Hello, I have the same question. After successfully installing the integration, no devices and entities appear.

This specific issue was fixed in a beta release I believe, try updating and reply back with the results. Will need the full logs and debug mode enabled if still an issue.

[samuelleung1009]

Hello, thank you for your reply. I have updated the latest beta and restarted it, but there are also new errors.

[Seexelas]

I have indeed no more the date error, but a new error shows, below the last logs :

https://www.swisstransfer.com/d/6fb27660-31cc-468f-a537-6de622f443e8

Thanks,

[pantherale0]

Hello, thank you for your reply. I have updated the latest beta and restarted it, but there are also new errors.

Ok, I need the full logs from Home Assistant, could you provide and create a new issue please as this issue is separate from this one.

[pantherale0]

I have indeed no more the date error, but a new error shows, below the last logs :

https://www.swisstransfer.com/d/6fb27660-31cc-468f-a537-6de622f443e8

Thanks,

Starting to look good now (despite the new error), we're slowly getting rid of the bugs, I know what needs to be done for that error, thanks for testing so quickly 👍

[pantherale0]

Ok, another update @Seexelas - can you test again please? Hopefully this one sorts it.

[Seexelas]

Just tested, still one error :

[pantherale0]

can you send logs please?

[Seexelas]

I forgot to past the link sorry :

https://www.swisstransfer.com/d/7abbeff8-1082-40dd-a028-dde366875164

[pantherale0]

No worries :)

[pantherale0]

ok, new update, can you test again please?

[Seexelas]

With version 0.1.4b5, KO :

https://www.swisstransfer.com/d/6c7a95cb-749b-435b-a7cc-71e75b3050ea

[pantherale0]

ahh my fault there, didn't set the var in the module 👎

updated, try now.

[Seexelas]

So yes, the package broke my HA (don't worry, it's not an issue) :

https://www.swisstransfer.com/d/9b87a635-0ce2-4f26-880a-5552191d5064

The logs are here, if I remove the integration, it starts again.

I will clean everything, reboot and retry, and i'll let you know the result.

[Seexelas]

So i cleaned everything, new download of the last beta, restart. Configuration of the plugin, restart.

It still not working :

https://www.swisstransfer.com/d/456e3d92-650f-48ed-b3a7-e7e5cf2ce9c1

[pantherale0]

Ok, that shouldn't have happened, pulled that release and created a new one to remove the issue registry stuff for now to see if that helps.

first logs didn't even show that the integration was installed.

[Seexelas]

Bravo ;) many thanks, i'll keep testing.

[Seexelas]

There is one more error in the logs, I don't know if it impact something :

https://www.swisstransfer.com/d/62c79761-a485-46c3-8ff2-4d0e966e213e

[pantherale0]

@Seexelas if the error is this one:

2023-10-31 20:11:53.326 ERROR (MainThread) [custom_components.nintendo_parental] Error fetching nintendo_parental data: ('HTTP Exception', 'HTTP Error', 401)

That can happen, basically the access token that Nintendo issues expires after 10 minutes, its purely cosmetic though and the next request to the API will refresh the token in the background.

Also - because the API is not returning any of the daily information for your account, I would expect some of the values to be reported incorrectly. Kinda need someone who has the issue, can also intercept the HTTP requests that the mobile app makes and be able to debug the pynintendoparental module to be able to resolve that.

Make sure debug logging is turned off for now though, otherwise it will spam the logs quite a bit ;)

Will close this for now :) thank you for testing where I have been unable to.