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papercups-io / papercups

Open-source live customer chat
https://app.papercups.io/demo
MIT License
5.76k stars 523 forks source link

Multi-channel routing #529

Open uzarubin opened 3 years ago

uzarubin commented 3 years ago

Problem Currently, if I have a chat for a marketing site and a chat for my customers, they all go to the same slack channel. For larger organizations this means that both sales and support people are in the same slack channel and have to figure out which thread is a support thread and which is a sales thread. It would be great to have a way to pipe different chats to different slack channels.

Solution Once you initialize a chat, allow some sort of routing configuration or ID to be passed in. When a message is sent via chat it first checks the router before being sent to a specific channel.

Describe alternatives you've considered None

reichert621 commented 3 years ago

good idea! thanks @uzarubin 👍