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User Verification Issues #202

Closed matthewjrob closed 2 years ago

matthewjrob commented 2 years ago

Experienced two issues with user verification.

First, when I selected the verification modal in the top menu ribbon, it took me to the view with messaging indicating that no verification info was found (which implies that something is wrong), and to use the verification link sent to my email. I'll note that this user account is an alias of an email with an existing user account, so that could have played a factor. There was no verification link sent to this point. So I selected "resend verification code". A code was sent, which I input. Received the green "verification finalized" message, and then was directed to the screen saying "sorry, there was a problem loading the page". I logged out, and logged back in and looks like the user account has been successfully verified.

Screen Shot 2022-03-21 at 10 32 58 AM Screen Shot 2022-03-21 at 10 34 08 AM
wmerfalen commented 2 years ago

it took me to the view with messaging indicating that no verification info was found

From looking at the code, this means that the last verification code sent to your email has expired. So it sat there in the inbox for more than 24 hours

There was no verification link sent to this point.

I've seen staging emails go to the spam folder. I hope that isn't the case for some (or all) of our emails.

wmerfalen commented 2 years ago

I'm going to close this for now. We haven't had any issues since the initial incident. We'll keep our eyes peeled for anything similar to this moving forward.