Push notifications not triggering in scheduled journey

parcelvoy / platform

Parcelvoy: Open source multi-channel marketing automation platform. Send data-driven emails, sms, push notifications and more!

https://parcelvoy.com

MIT License

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Push notifications not triggering in scheduled journey #506

Closed reaper closed 1 month ago

reaper commented 2 months ago

Hi,

I've encountered an issue with a journey scheduled to run daily using a specific user list. Despite the setup, the push notification campaign is never triggered.

To troubleshoot, I replicated the journey to send emails instead of push notifications, and it worked as expected. Additionally, running the campaign manually or sending a proof to a specific user works fine as well.

Could you please advise on how to resolve this issue with the push notifications in the scheduled campaign?

Thank you!

reaper commented 2 months ago

Found a path to reproduce: each time you add a block and save, journey.next_scheduled_at is set as null.

create a journey
add an entrance, daily scheduled with a list, starting from today to the end of week
save -> next_scheduled_at is null
add delay, until time 07:00
save -> next_scheduled_at is null
update the entrance start date set as tomorrow
save -> next_scheduled_at is set as tomorrow
add a send block which triggers a push notification campaign
save -> next_scheduled_at is null
update the entrance start date set to a next day
save -> next_scheduled_at is set

pushchris commented 1 month ago

Thanks for reporting! Definitely an issue with how we were evaluating when to change that value. We update all of the steps on save, but if no changes had been made to the schedule that field wouldn't get set which would then cause it to null out. This has been addressed in the latest build, please give it a go and let me know if you run into any additional issues! Thanks!