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particl / copay

Copay is a secure bitcoin wallet platform for both desktop and mobile devices.
http://copay.io
MIT License
22 stars 13 forks source link

Can't find wallet on servers #47

Open Nic13w opened 3 years ago

Nic13w commented 3 years ago

Can someone please help! My wallet in particl. Says "WALLET_NEEDS_SCAN. and I now cannot access my funds. Particl. No longer supports BTC so I am trying to import my wallet from Particl. To Bitpay but it's says we cannot see you wallet on our servers . Is anyone else having the same problems? Is there some way to fix this and retrieve the funds?

Abwer commented 3 years ago

@Nic13w Unfortunaly, we all have the same problem like you. I wrote email, but no body answer. I thought its SCAM because neither bitpay nor particl are responding to messages and looking for solutions to this problem. There is also no support and no message when and how the solution will be.

Abwer commented 3 years ago

@Nic13w Good news, I transferred my BTC on th Bitpay wallet. I used these recovery tools. I hope you will be able to restore your BTZ as well.

Unfortunately this is known. Bitpay did change their servers and at the moment there are no developer resources free to fix this within Particl Copay wallet. You have to move your BTC funds to another wallet. It even may be possible the Particl Copay wallet will abandon BTC support -but this is not final. At the moment, if you need to access your funds, you need to move.

Tool to extract keys (optionally, if needed): https://bitpay.github.io/copay-recovery/

Source of native BTC Copay wallet (see available for section): https://github.com/bitpay/copay

How to: https://support.bitpay.com/hc/en-us/articles/115003028346-How-do-I-move-my-wallet-from-Copay-to-BitPay-How-do-I-move-my-wallet-between-mobile-and-desktop-

Use your Particl Copay recovery phrase to recover your wallet on Bitpay Copay app.