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particle-iot / cloud

A place to discuss issues, enhancements, features for: API, Cloud Compiler, Web IDE (Build), Webhooks, Console, and Device Setup
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Regular Webhook ESOCKETTIMEOUT errors #29

Closed ikendall closed 6 years ago

ikendall commented 7 years ago

Observed behavior

Persistent ESOCKETTIMEOUT errors in response to Webhook - caused by timeout period of 5secs. Likely cause is AWS is slower to respond than this (using Lambda). My Lambda function has to complete a number of other HTTP requests before being able to return to Webhook, which are taking longer than 5 secs.

Feature Requests

Extend the 5 secs before triggering ESOCKETTIMEOUT error to long time ... or make it configurable by the user in order to be able to match to Webhook behavior.

mguntli commented 6 years ago

Webhook timeouts should be increased to 20 seconds since the 27th february 2018:

https://community.particle.io/t/reliability-analysis-from-electron-particle-cloud-azure-iot-hub/39253/22

Our team has now deployed an increase in the webhook timeouts to 20 seconds across the board. Please let us know if you see a decrease in the error rate/sleeping webhooks after this change.

Particle team - please update the reference page of webhooks with the extended timeout: https://docs.particle.io/reference/webhooks/#error-limits

CullenShane commented 6 years ago

As @mguntli mentioned, we've updated all webhooks to have a 20 second timeout. With the exception of Azure IoT Hub which has a 60 second timeout.

We've observed a marked decrease in reported timeout errors since increasing the timeout.