search

particle-iot / spark-setup-android

Former home of the Particle Device Setup library for Android
Apache License 2.0
23 stars 30 forks source link

Failed setup report on new Photon #4

Closed towynlin closed 8 years ago

towynlin commented 9 years ago

From a tech support ticket. User eventually was able to setup using serial on his computer.

Samsung Galaxy S5 running Lollipop

  1. Click ready on "Time to set up your Photon!"
  2. Select photon in "Choose your Photon"
  3. "Connecting to Photon" pops up. 15-20 seconds later it goes away.
  4. Try again to select photon in "Choose your Photon"
  5. "Connecting to Photon" pops up for 2 seconds-ish and goes away.
  6. "Error. Please try running setup again after resetting your Photon and putting it back in blinking blue listen mode if needed."
  7. Press OK
  8. Back to "Time to set up your Photon!" screen.
  9. Repeat steps 1-8
  10. App crashes ("Unfortunately, Particle has stopped.")
chobberoni commented 9 years ago

I've seen this same issue in some of my tickets.

TheSauceMan commented 9 years ago

Hi, I reported this bug. Is there a way for me to provide additional information so we can get some traction on this?

chobberoni commented 9 years ago

@TheSauceMan feel free to add additional information here in the comments of this PR.

TheSauceMan commented 9 years ago

@chobberoni sure. I guess my question isn't where do I put the additional information, it is where do I get the information from?

jensck commented 9 years ago

@TheSauceMan here are a few other things which would help:

  1. are you being offered a "report" button to report this bug when the app crashes? If so, hitting that report button helps us a ton.
  2. esp if you dont' get that button in item 1, if you could capture device logs leading up to and at the crash, that would help. If you're unfamiliar with how to do this, let me know, I'll dig up a good tutorial link.
  3. your Wi-Fi AP name, the security type you're using (WPA, WPA2, etc), and if the SSID is hidden
TheSauceMan commented 9 years ago

Wow, sorry, I missed this. I think I did get the report option once. What's the best way to capture the device logs? You want the brand of AP? Or you want my SSID? there's nothing special about my SSID. It's not hidden, and uses WPA2. Mind you, I can set the photons up manually.

jensck commented 9 years ago

There's an updated version of the app on the Play store. @TheSauceMan can you give that a spin and see if you can still reproduce this?

Thanks!

TheSauceMan commented 9 years ago

Hi @jensck ,

So I tried it and I have bad news and good news. The bad news is the behavior didn't really change except that repeated attempts don't result in a crash. It still tells me the list of Photons in blue flashing mode and when I pick one it just sits there forever.

The good news, however, is that I have a work-around, thanks to another app that I saw that tried to register a small wifi peripheral like that. Basically the workaround is to go to Android Settings -> Wifi -> Disable "Smart network switch". Then I was able to configure my Photon and re-enable "Smart network switch" when I was done. The other app I used even did me the favor of automatically opening up the Wifi Settings page to turn it on and off so it was very user friendly.

Maybe you can try to understand why that android feature is interfering with the setup process and think of a work-around?

Sauce

jensck commented 9 years ago

Thanks for the update, that's all very helpful info! I just discovered a potentially related issue, so hopefully we'll have a proper solution before long.

As for "Smart network switch", that's not a standard feature that I'm aware of. Is this a Samsung device by any chance?

TheSauceMan commented 9 years ago

It is indeed a Samsung Galaxy S5. I suspected it may be a Samsung customization and was impressed that the other app had dealt with it so cleanly. Still can't help but wonder if there is a way to avoid toggling the feature, which would make it better still.  Sauce

jensck commented 9 years ago

Yeah, I'd really like to avoid making the user do it. Asking users of the Particle app to go to their Wi-Fi settings (even if we can provide a shortcut) would already be lame and tedious, but it'd be an absolute last resort for apps using the SDK that are targeted at the masses.

I'm crossing my fingers that the related network changes I'm working on will solve this, too, since they may stem from the same core problem. When I have the fix put together, would you be interested in beta testing it?

TheSauceMan commented 9 years ago

Sure thing, if you need a hand, I can help you test. I'll be out of town next week but may be able to slip a Photon in my suitcase.  Sauce

jensck commented 9 years ago

@TheSauceMan the latest Play store release should fix this issue. Can you confirm?

bleathem commented 8 years ago

I have installed the latest play store release (installed today), and my particle app still crashes unless I have the "smart network switch" option disabled.

jensck commented 8 years ago

@bleathem what are your device model number and Android OS version?

Also, is smart network switch enabled by default, or did you turn it on manually?

jensck commented 8 years ago

There's been a fix/workaround for this for a while. Closing.