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passbolt / mobile-passbolt-android

Android mobile app for Passbolt, the open source password manager for teams.
https://play.google.com/store/apps/details?id=com.passbolt.mobile.android&hl=en&gl=US
GNU Affero General Public License v3.0
42 stars 11 forks source link

Difficulties signing into my account for the first time #7

Closed jeremyjaybaker closed 1 year ago

jeremyjaybaker commented 1 year ago

ISSUE NAME

What you did

I tried to scan the QR code to setup my account on my mobile app 6 times.

What happened

For the first 5 times, I got a Something Went Wrong! message and couldn't access my account. I made a 6th attempt to try and grab a screenshot of the error, but then it suddenly worked.

What you expected to happen

I expected to be able to log into my account on the first try.

I wasn't sure whether or not to post this as I was technically able to solve my own problem here, but I figured I'd post it anyway to raise awareness of potential onboarding problems. Feel free to close this if it isn't helpful.

Here's logs from the failed attempts. Seems like the app sign in process is dependent on scanning multiple QR codes in quick succession. This is a slick solution if it works, but my phone appears to have had trouble keeping up with the changing codes.

marcin-michalek-miquido commented 1 year ago

Hello @jeremyjaybaker,

thanks for the feedback. From the logs, it looks like the scanning process did not start from the first QR code (First page was not scanned, but subsequent page received) at some point. It could be due to an initial error followed by returning to scanning without restarting the process in the web-ext. The initial error is not visible in the logs - maybe logging was not turned on at this point. We will try to reproduce the issue on our side. P.S. About the scanning in succession - this should not depend on hardware, as the mobile apps use the backend to notify the web-ext that it should "turn the QR code page", so the QR won't change unless it has been processed.

Maazz710 commented 1 year ago

Hello,

I basically have the same issue but I'm not even able to connect to my account on the mobile App. Here are the details of the issue: Passbolt Version: 4.2.0 Platform and Target: -- Passbolt Android App: 1.14.1-23 -- Android OS: Android 12 -- Phone: Fairphone 4 -- Passbolt API: Not sure how to check this -- Other platform info: Passbolt is self-hosted

What you did I tried to scan the QR code to setup my account on my mobile app without success

What happened I've got an error "No internet connection"

Troubleshooting Checked if I had internet access -> yes Tried using internal Wifi, Guest Wifi, 5G -> same result Collected debug logs from the APP logs_PassboltApp.txt

Expected resolution To be able to connect to the App

Thank you for your help, Maazz

marcin-michalek-miquido commented 1 year ago

Hello @Maazz710, looking at the logs the Android device cannot resolve the host.

Unable to resolve host: No address associated with hostname
...
android_getaddrinfo failed: EAI_NODATA (No address associated with hostname)

can you check your DNS config? From the logs it looks like IPv6 is used to connect - it can be a similar issue to this one. You can try to disable ipv6. I believe you are not able to reach the Passbolt host even from a web browser or using a ping Android app.

Maazz710 commented 1 year ago

Hello @marcin-michalek-miquido,

you were correct it was a DNS issue. I was able to track it down and resolve it.

Thank you for your help, Maazz