Blank Window after login

passbolt / passbolt-windows

Windows desktop application for Passbolt, the open source password manager for teams!

https://passbolt.com

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Blank Window after login #11

Open wundersolutions-juanjo opened 2 months ago

wundersolutions-juanjo commented 2 months ago

Hi, apologies for the lack of info, but as of now I haven't been able to really get anything else

After a successful login on the windows application (Having previously imported the account-kit.passbolt file), following the loading animations, the window changes into a blank view, with nothing to do other than managing the window itself (resizing, moving, etc)

An erroneous password "fails successfully" PASSBOLT_PLUGINS_DESKTOP_ENABLED variable is set to true HTTPS is being used with a valid certificate (Running behind a caddy reverse proxy) The chrome extension is working fine

Im assuming opening the devtools (since it seems like an edge webview) would allow me to just solve the issue myself, but I haven't been able to do so (I assume the release version won't allow it?)

scadra commented 2 months ago

@wundersolutions-juanjo ,

Sorry for this issue, devtools are not allow on production and it is a security feature that we are applying.

So if I summarise the import success and you are not able to access you workspace. Can you provide me this informations : - Which version are you using ?

Are you using the windows store, msixbundle from github, or sideloading ?
Which API version are you using ?
Are you using MFA and it is working ? (DUO is not supported on the windows app)

Thanks in advance

scadra commented 2 months ago

A ticket PB-35131 has been created to track this topic

wundersolutions-juanjo commented 2 months ago

Hi @scadra

I think i'm using the Store Version, although I installed it with an .exe installer. The installer version is 22408.0807.01.0. Im not entirely sure on the API version. The webpage reports that the server is on 4.9.1 I'm not using MFA at all

scadra commented 1 month ago

@wundersolutions-juanjo ,

We are not providing .exe installer so I think you are using the Store version. Can you confirm the windows app version. On the footer you can find the heart and you should see the version.

Are you using a virtual machine ?

wundersolutions-juanjo commented 1 month ago

Right, the .exe was downloaded from the MS store (https://apps.microsoft.com/detail/9pfxs2wvkvpb) I'm using Client 1.3.1 I'm not using a virtual machine, although WSL is currently installed