Passbolt crashes and users cannot log back in (after upgrading to v4)

passbolt / passbolt_api

Passbolt Community Edition (CE) API. The JSON API for the open source password manager for teams!

https://passbolt.com

GNU Affero General Public License v3.0

4.73k stars 311 forks source link

Passbolt crashes and users cannot log back in (after upgrading to v4) #485

Closed shkarface closed 1 year ago

shkarface commented 1 year ago

API crashes after some time (after upgrading to Creep)

Passbolt Version: 4.0.2-2-ce
Platform and Target: -- Operating system: Ubuntu 20.04 (Docker version 24.0.2, build cb74dfc) -- PHP: Same as in the passbolt docker image -- Web server: Same as in the passbolt docker image -- Database server: mariadb v10.11

What you did

Upgraded passbolt from v3.12.0 to 4.0.2

What happened

Every now and then, all the users will be logged out, the API crashes. And when users try to log back in, it says that the key does not match.

What you expected to happen

Expect passbolt to work.

shkarface commented 1 year ago

After restarting the server a few times, all users that had issues logging in before (Error key not found) are now able to login

stripthis commented 1 year ago

@shkarface can you open an issue on the community forum with the result of the su -s /bin/bash -c "/usr/share/php/passbolt/bin/status-report" nginx command, as this seems to be an issue specific with your install and not a bug. I suspect this have to do with your usage and the PHP-FPM crashing due to resource / timeout issues.

stripthis commented 1 year ago

https://community.passbolt.com/

shkarface commented 1 year ago

Just to clarify, we are on a docker installation