[Wizard] CallMyWay Costa Rica

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Open csipsimple
2. Try to login

What is the expected output? What do you see instead?
1. Connection error - Internal server error
2. I check that the sip provider is up
3. After several atempts I close the program 
4. Then, after random times, I turn on the screen and the program is logged in 
and working perfectly for incoming and outgoing calls.
5. I used to use it on this phone before upgrading Android and worked very well.

What version of the product are you using? On what operating system?

Android 4.0.4
Samsung Note N7000
Csipsimple 0.04-04 r1916

Please provide any additional information below.

My voip provider is callmyway.com
We could not connect even in their office.

Original issue reported on code.google.com by prad...@gmail.com on 1 Oct 2012 at 5:49

[GoogleCodeExporter]

It could be interesting if you can collect logs (there is maybe more error 
details from server when it replies with "internal server error").
See http://code.google.com/p/csipsimple/wiki/HowToCollectLogs?wl=en

From description what I can tell is that if the app shows "internal server 
error" it's because sip server reply "internal server error" and encounter an 
internal server error. So logs from sip provider side could help to understand 
what is going wrong.

Most of the time "internal server error" is something with configuration (for 
example having the account configured as proxy while not supported by sip 
server) or something with some SIP feature not supported properly by sip 
server. (Normally all sip features not understood by a sip server should be 
gracefully ignored, but some sip server implementation are buggy).
However, in that case this is 100% reproducible.
So some more random root cause is too find. So another problem that could be 
encountered is when sip server only allows limited number of registration and 
refuse any new registration if already has too many registrations ongoing. (A 
good behavior is usually to disconnect the oldest one or refuse with a clear 
message about that).
This situation happens if the application gets killed brutally or if lost 
network brutally. In this case the application is not able to un-register 
properly (obviously there is no network or were killed). And will be able to 
register again only when older previous registration will expire.
If this last point is actually the problem, there is some workaround expert 
options available in csipsimple account settings (not sure it works with an 
"internal server error" however)

Original comment by r3gis...@gmail.com on 1 Oct 2012 at 6:24

• Changed state: Need-Details

[GoogleCodeExporter]

Hi R3gis, I am waiting for the sip provider to send me a log.
Strange enough, the service has been working all day today, no problems.
No word from sip provider until now, Ill let you know.
By the way, you have a 5 star+ software, its incredible, thanks a lot!

Original comment by prad...@gmail.com on 3 Oct 2012 at 1:56

[GoogleCodeExporter]

Seems to be a configuration issue. I called technical support and they helped 
me. I wrote a tutorial on how to configure CSipSimple (in spanish):

http://cjenkins.wordpress.com/2013/01/11/configurar-csipsimple-para-callmyway-vo
ip-costa-rica/

I can make calls, but not receive. I'm still working on it, I think is another 
configuration setting. This bug should be closed I think.

My system:

- Samsung Galaxy Player 5.0
- Android Gingerbread 2.3.5
- CSipSimple 0.04-04 r1916 with codec pack.

Original comment by car...@jenkins.co.cr on 11 Jan 2013 at 5:56

[GoogleCodeExporter]

@carlos : 
I switch the issue to accepted as wizard enhancement.
Let me know when you find the way to receive the calls.

Some point about the tutorial, you don't need the codec pack for g729. It's in 
the main app ;). (the pack contains opus, g726 and codec2)

About the incoming call problem, I can suggest you to follow steps of this wiki 
entry :
http://code.google.com/p/csipsimple/wiki/FAQ?wl=en#I_receive_calls_twice_/_Regis
tration_is_done_on_the_sip_server_t

(the entry about double registrations). 
Sometimes the method used results in having server lost when they don't support 
inline unregistration. Regarding description and solution it is probably the 
case for this provider.
It could be interesting to test latest nightly build too : 
http://nightlies.csipsimple.com/trunk/

Original comment by r3gis...@gmail.com on 11 Jan 2013 at 6:41

• Changed title: [Wizard] CallMyWay Costa Rica
• Changed state: Accepted

[GoogleCodeExporter]

This issue was closed by revision r2141.

Original comment by r3gis...@gmail.com on 23 Feb 2013 at 11:53

• Changed state: Fixed