Closed RamyaBill closed 3 months ago
SERV-1146 - Implement efficiency metrics reports for Community Issues
The initial metrics to gather are the following:
time to respond to an issue the first time
time to close an issue.
time spent in the workflow statuses
% of escalated tickets.
SERV-1146 - Implement efficiency metrics reports for Community Issues
The initial metrics to gather are the following:
time to respond to an issue the first time
time to close an issue.
time spent in the workflow statuses
% of escalated tickets.