App restart when calling startCardPayment()

[ramyassaf]

We are facing a very weird issue when clicking pay with card and calling the below function on android:

PaymentSdkActivity.startCardPayment(requireActivity(), configData, callback = this)

The problem is that the app is restarting and auto cleaning the logs, so we are not able to see the problem. And the weird thing is that on some android devices it's working fine, 3 devices out of 10.

Any idea what's the problem here?

[mohamedkhairy953]

Please provide us with the following: .the version you are using .the parameters passed to configData object. . android versions and phones data where this issue occurs.

[ramyassaf]

Good morning Mohamed,

• The version of sdk is 6.1.8 (implementation 'com.paytabs:payment-sdk:6.1.8')
• The configData params: profileId, serverkey, clientKey, amount, currencyCode
• For the android version, it's random, we tested on android 7, 8, 9, 10 & 11, we are having the problem on all android version, but on a small number of devices it's working, for example on android 9 it's working on 1 device but not the others.

[mohamedkhairy953]

Are you using kotlin or java

[ramyassaf]

Kotlin

[mohamedkhairy953]

Update the version to 6.1.9 and If it did not work Please create a meeting on zoom and send me the link on m.khairy@Paytabs.com tomorrow at 3 pm.

[ramyassaf]

I tried with version 6.1.9, still the same. Can we make it at 4PM GMT+3?

[mohamedkhairy953]

ok

[ramyassaf]

Hello Mohamed,

Did you receive my zoom link?

[ramyassaf]

Big Thank you @mohamedkhairy953 for you support

The problem was caused by a big drawable icon we used in .setMerchantIcon(drawable) As per Mohamad's recommendation we used a png hosted on server and we passed the link to setMerchantIcon(http link of icon) instead of passing the drawable object.

This solved the app restarting problem.