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paytabscom / paytabs-woocommerce

Offecial woocommerce plugin for PayTabs
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Error: "Your total amount is not matching with the sum of unit price amounts per quantity" #4

Closed ihelpco closed 4 years ago

ihelpco commented 4 years ago

Hi @wajihkm, After installing the new release 3.1.0, our customers received this error when they chose to pay with PayTabs upon checkout: "Your total amount is not matching with the sum of unit price amounts per quantity" Thus, we removed it and used the older version of PayTabs plugin.

I really like to know what makes this error, is it counting the amounts without the tax, or because we disabled the Zip Code field from the checkout page?

Thanks

wajihkm commented 4 years ago

Hi @ihelpco ,

We apologize for this mistake. We have fixed it.

Please check the latest release 3.1.1 https://github.com/paytabscom/paytabs-woocommerce/releases/tag/3.1.1

Thanks

ihelpco commented 4 years ago

Hi @wajihkm, Thanks for the fix but the same error still not fixed.

wajihkm commented 4 years ago

Hi @ihelpco ,

We are sorry, and apologize to hear that.

Could you please provide us with some information? the domain, or: taxes, coupons, discounts ...

Thank you

ihelpco commented 4 years ago

Hi @wajihkm, domain: alarrab.com (but I uninstalled this version and restored the old version 2.2). Taxes are included in the product prices. Thanks

wajihkm commented 4 years ago

Hi @ihelpco ,

Could you please contact the support team at: support@paytabs.com

Thanks