Payment received on Paytabs but it is Pending on Woocommerce

paytabscom / paytabs-woocommerce

Offecial woocommerce plugin for PayTabs

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Payment received on Paytabs but it is Pending on Woocommerce #8

Closed yuriohz closed 3 years ago

yuriohz commented 4 years ago

Hello,

There is a new issue that we are facing which is that the Payment is stuck on pending in Woocommerce although it was received in Paytabs, what would be the possible issue?

We are on WP version : 5.4.2 WooCommerce Credit Card Payment Gateway - PayTabs Plugin version: 2.3

wajihkm commented 4 years ago

Hi @yuriohz ,

Could you please try our latest plugin? And please delete any previous version you already installed.

The problem you mention could be because the customer redirected to payment page, enter the payment information, then click Pay, but for some reason he did not redirect back to your website (maybe he close the browser)

Best regards.

qudsiyya commented 3 years ago

Hello, I am facing a similar issue. After the payment on paytab, the user is redirected to the cart page, which is still full. The user gets a payment pending email, whereas the payment goes through and the order is placed.