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paytrail / paytrail-for-woocommerce

Paytrail payment service for WooCommerce
MIT License
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Issues with IOS devices #171

Open panuoksala opened 2 months ago

panuoksala commented 2 months ago

Payment methods not loading

We have recieved multiple custom reports, that payment methods are not loading properly all the time. image

Issue happens randomly and only for some of the customers.

Any tips how we could continue to resolve this issue?

kotivuori commented 2 months ago

Thanks for reporting @panuoksala

Has this issue been reported when canceling the payment and returning to the checkout, or when the customer comes to the checkout for the first time? Also, do you happen to know which browser the customers used in these cases?

panuoksala commented 2 weeks ago

When customers are paying for the first time. Havent receive reports from desktop customers, only IOS and Safari users.

kotivuori commented 1 week ago

In our tests we aren't able to reproduce this. Could you send additional details about this store to tech@paytrail.com?