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paytrail / paytrail-for-woocommerce

Paytrail payment service for WooCommerce
MIT License
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Failed order email not sent after failed order #172

Open artotoivanen opened 2 months ago

artotoivanen commented 2 months ago

When order returns failed the failed order email won't be send even it should be. When tested with other add-ons, the email will be sent at that point.

Steps to Reproduce

  1. Theme Storefront and for example WooCommerce 9.1.4
  2. Plugins versio is 2.1.1 and settings is set to testing mode
  3. Make new order with example Nordea payment and return the payment with failed
  4. Failed order email won't be sent even it should be when order status is changed to pending
kotivuori commented 2 months ago

Thanks for reporting this @artotoivanen. We will take a look at it.

kotivuori commented 2 weeks ago

Hi @artotoivanen and sorry for the long response time. By default the plugin doesn't cancel the order if the payment fails, instead it redirects the user back to checkout/order-pay. We will take a look at this after we have released checkout blocks support.