Note disappeared

[nosalan]

I use QOwn notes with Google sync of notes folder + I have git installed.

On October 5th morning I created (or started editing) a blockchain.md note and was editing it for few hours. Till today I thought I had this note, but

• it's not in QOwnNotes
• it's not on Google backup
• it's not in any of git commits
• it's not anywhere on my harddrive (I searched all files with Total Commander)

There are two traces of the note:

1. The commit of image that I pasted to that note: Weird is that the commit only included the png file. It did not include the missing note which I pasted the image to. The adjacent commits also don't include that note. I vaguely recall that when I pasted this image from clipboard, it did not show in preview window but considered it a temporary glitch.

2. The entry in notes.sqlite file, trashItem table:

I suppose it points to trash file named 30, but the file has 0 bytes in trash folder. I'm sure I didn't delete that note so it must have happened automatically.

Since, the note is not in any of git commits, I think QOwnNotes did not save this note to disk and allowed me to edit it without me knowing it was not saved to disk at all. Or it may have deleted the note while I was still editing it somehow.

In debug.log I found one line: [0927/155608.964:ERROR:file_io_win.cc(243)] SetEndOfFile: The requested operation cannot be performed on a file with a user-mapped section open. (0x4C8)

The date is a bit earlier but I tend to keep the app open all the time.

Steps to reproduce

Don't know

Output from the debug section in the settings dialog

QOwnNotes Debug Information

General Info

Current Date: Wed Oct 24 13:50:28 2018 Version: 18.10.1 Build date: Oct 9 2018 Build number: 3878 Platform: windows Operating System: Windows 10 (10.0) Build architecture: i386 Current architecture: x86_64 Release: AppVeyor Qt Version (build): 5.10.1 Qt Version (runtime): 5.10.1 Portable mode: no Settings path / key: \HKEY_CURRENT_USER\Software\PBE\QOwnNotes Application database path: C:\Users\REPLACED_USERNAME\AppData\Roaming\PBE\QOwnNotes\QOwnNotes.sqlite Application arguments: C:\A_SOFT\QOwnNotes\QOwnNotes.exe Qt Debug: 0 Locale (system): en_US Locale (interface): empty Icon theme: breeze-qownnotes Notes in current note folder: 27 Enabled scripts: 0

Server Info

serverUrl: empty appIsValid: no notesPathExists: empty connectionErrorMessage: empty

Note folders

currentNoteFolderId: 8

Note folder default

id: 1 isCurrent: no activeTagId: 0 localPath: C:\Users\REPLACED_USERNAME\Documents\QOwnNotes remotePath: Notes isShowSubfolders: no isUseGit: no activeNoteSubFolder name: empty database file: C:\Users\REPLACED_USERNAME\Documents\QOwnNotes\notes.sqlite

Note folder new folder

id: 11 isCurrent: no activeTagId: 0 localPath: C:\Users\REPLACED_USERNAME\Nextcloud\Notes remotePath: Notes isShowSubfolders: no isUseGit: no activeNoteSubFolder name: empty database file: C:\Users\REPLACED_USERNAME\Nextcloud\Notes\notes.sqlite

Note folder das Privatleben

id: 10 isCurrent: no activeTagId: -1 localPath: C:\Users\REPLACED_USERNAME\Documents\QOwnNotes\das Privatleben remotePath: Notes isShowSubfolders: yes isUseGit: no activeNoteSubFolder name: empty database file: C:\Users\REPLACED_USERNAME\Documents\QOwnNotes\das Privatleben\notes.sqlite

Note folder die Technologie

id: 8 isCurrent: yes activeTagId: 0 localPath: C:\Users\REPLACED_USERNAME\Documents\QOwnNotes\die Technologie remotePath: Notes isShowSubfolders: yes isUseGit: yes activeNoteSubFolder name: empty database file: C:\Users\REPLACED_USERNAME\Documents\QOwnNotes\die Technologie\notes.sqlite

Note folder die Anstellung

id: 9 isCurrent: no activeTagId: 0 localPath: C:\Users\REPLACED_USERNAME\Documents\QOwnNotes\die Anstellung remotePath: Notes isShowSubfolders: yes isUseGit: no activeNoteSubFolder name: empty database file: C:\Users\REPLACED_USERNAME\Documents\QOwnNotes\die Anstellung\notes.sqlite

Enabled scripts

Settings

ActiveNoteHistoryItem: empty Debug/fakeOldVersionNumber: false Debug/fileLogging: false Editor/CurrentSchemaKey: EditorColorSchema-6033d61b-cb96-46d5-a3a8-20d5172017eb Editor/autoBracketClosing: true Editor/autoBracketRemoval: true Editor/editorWidthInDFMOnly: true Editor/highlightCurrentLine: true Editor/vimMode: false FileDialog/LastPath: C:/Program Files (x86)/Git/cmd FileDialog/LastPath-GitExecutable: C:/Program Files (x86)/Git/cmd IssueAssistantDialog/geometry: <binary data> LastUpdateCheck: 2018-10-24T13:07:19 LinkDialog/geometry: <binary data> MainWindow/geometry: <binary data> MainWindow/mainToolBar.iconSize: 24 MainWindow/menuBarGeometry: <binary data> MainWindow/noteSubFolderTreeWidgetExpandState-8: Other, Web tech MainWindow/noteTextEdit.code.font: Courier New,11,-1,2,50,0,0,0,0,0 MainWindow/noteTextEdit.font: MS Shell Dlg 2,10,-1,5,50,0,0,0,0,0 MainWindow/noteTextView.code.font: Courier New,9,-1,2,50,0,0,0,0,0 MainWindow/noteTextView.font: MS Shell Dlg 2,8.25,-1,5,50,0,0,0,0,0 MainWindow/noteTextView.rtl: false MainWindow/showNotesFromAllNoteSubFolders: false PiwikClientId: <hidden> SearchEngineId: 2 SettingsDialog/geometry: <binary data> SettingsDialog/mainSplitterState: <binary data> ShareDialog/geometry: <binary data> ShowSystemTray: false StartHidden: false UpdateDialog/geometry: <binary data> WelcomeDialog/geometry: <binary data> acceptAllExternalModifications: false allowDifferentNoteFileName: false allowNoteEditing: true allowOnlyOneAppInstance: true appMetrics/disableAppHeartbeat: false appMetrics/disableTracking: false appMetrics/notificationShown: true automaticNoteFolderDatabaseClosing: false closeTodoListAfterSave: false cryptoKey: <hidden> currentNoteFolderId: 8 currentWorkspace: d84f8904-80fd-4449-afb8-6dc33d737caf cursorWidth: 1 customNoteFileExtensionList: empty darkMode: false darkModeColors: false darkModeTrayIcon: false defaultNoteFileExtension: md demoNotesCreated: true disableAutomaticUpdateDialog: false dockWasInitializedOnce: true externalEditorPath: empty fullyHighlightedBlockquotes: false gitCommitInterval: 30 gitExecutablePath: C:/Program Files (x86)/Git/cmd/git.exe gitLogCommand: empty ignoreAllExternalModifications: false ignoreAllExternalNoteFolderChanges: false imageScaleDown: false imageScaleDownMaximumHeight: 1024 imageScaleDownMaximumWidth: 1024 insertTimeFormat: empty interfaceLanguage: empty internalIconTheme: false itemHeight: 15 localTrash/autoCleanupDays: 30 localTrash/autoCleanupEnabled: true localTrash/supportEnabled: true markdownHighlightingEnabled: true networking/ignoreSSLErrors: true networking/proxyType: 2 newNoteAskHeadline: false noteEditIsCentralWidget: true noteListPreview: false noteSaveIntervalTime: 10 noteSubfoldersPanelDisplayAsFullTree: true noteSubfoldersPanelHideSearch: false noteSubfoldersPanelOrder: 0 noteSubfoldersPanelShowFullPath: false noteSubfoldersPanelShowNotesRecursively: true noteSubfoldersPanelShowRootFolderName: true noteSubfoldersPanelSort: 0 notesPanelOrder: 0 notesPanelSort: 1 notesPath: C:/Users/REPLACED_USERNAME/Documents/QOwnNotes/die Technologie notifyAllExternalModifications: false ownCloud/password: <hidden> ownCloud/serverUrl: empty ownCloud/supportEnabled: false ownCloud/todoCalendarBackend: 3 ownCloud/todoCalendarCalDAVPassword: <hidden> ownCloud/todoCalendarCalDAVServerUrl: empty ownCloud/todoCalendarCalDAVUsername: empty ownCloud/todoCalendarDisplayNameList: empty ownCloud/todoCalendarEnabledList: empty ownCloud/todoCalendarEnabledUrlList: empty ownCloud/todoCalendarUrlList: empty ownCloud/userName: empty ownCloudInfo/appIsValid: false ownCloudInfo/connectionErrorMessage: empty ownCloudInfo/notesPathExistsText: empty ownCloudInfo/serverVersion: empty previousWorkspace: 4f9e23c3-0a4a-43a7-93d3-4d045b5249c5 recentNoteFolders: C:/Users/REPLACED_USERNAME/Documents/QOwnNotes/das Privatleben, C:/Users/REPLACED_USERNAME/Documents/QOwnNotes/die Anstellung, C:/Users/REPLACED_USERNAME/Documents/QOwnNotes, C:/Users/REPLACED_USERNAME/Documents/QOwnNotes/M, C:/Users/REPLACED_USERNAME/Documents/QOwnNotes/IMW know-how, C:/Users/REPLACED_USERNAME/Documents/QOwnNotes/Knowledge (common), C:/Users/REPLACED_USERNAME/Documents/QOwnNotes/Knowledge (Java), C:/Users/REPLACED_USERNAME/Documents/QOwnNotes/Knowledge (.NET) restoreCursorPosition: true savedSearches/noteFolder-1: Note 2018-08-28T13.36.39, Note 2018-08-14T15.05.45, Note 2018-08-14T12.15.55 savedSearches/noteFolder-10: Note 2018-09-10T22.46.08 savedSearches/noteFolder-8: soft, Note 2018-10-23T13.31.30, Note 2018-10-23T09.45.29, Note 2018-10-21T19.42.09, Note 2018-10-21T19.32.40, Note 2018-10-21T18.11.06, Note 2018-10-21T17.46.38, Note 2018-10-13T22.18.14, Note 2018-10-13T21.04.08, Note 2018-10-12T15.56.30, Note 2018-10-11T16.03.03, Note 2018-10-05T09.54.58, Note 2018-10-05T07.34.56, Note 2018-10-04T18.16.37, Note 2018-10-04T17.36.46, Note 2018-10-04T12.13.09, Note 2018-10-04T12.05.13, Note 2018-10-04T11.19.43, Note 2018-09-28T11.04.19, Note 2018-09-28T09.52.02, Note 2018-09-07T14.05.28, debu savedSearches/noteFolder-9: Note 2018-09-13T11.41.56 showMenuBar: true showStatusBar: true skipVersion: 18.10.4 taggingShowNotesRecursively: false tagsPanelHideSearch: false tagsPanelOrder: 0 tagsPanelSort: 0 toolbar/1/items: action_New_note, action_Find_note, action_Remove_note, action_Open_note_in_external_editor, actionShow_local_trash, actionAllow_note_editing, , action_Back_in_note_history, action_Forward_in_note_history, , action_Find_text_in_note, actionReplace_in_current_note, , actionShow_versions, actionShow_trash, actionShare_note, , actionOpen_List toolbar/1/name: mainToolBar toolbar/1/title: main toolbar toolbar/2/items: actionFormat_text_bold, actionFormat_text_italic, actionStrike_out_text, actionInsert_code_block, actionInsert_block_quote toolbar/2/name: formattingToolbar toolbar/2/title: formatting toolbar toolbar/3/items: actionInsert_Link_to_note, actionInsert_image, actionInsert_current_time toolbar/3/name: insertingToolbar toolbar/3/title: inserting toolbar toolbar/4/items: action_Encrypt_note, actionEdit_encrypted_note, actionDecrypt_note toolbar/4/name: encryptionToolbar toolbar/4/title: encryption toolbar toolbar/5/items: actionWorkspaceComboBox, actionStore_as_new_workspace, actionRemove_current_workspace, actionRename_current_workspace, actionSwitch_to_previous_workspace, actionUnlock_panels, , actionToggle_distraction_free_mode, action_Increase_note_text_size, action_Decrease_note_text_size, action_Reset_note_text_size toolbar/5/name: windowToolbar toolbar/5/title: window toolbar toolbar/6/items: action_Quit toolbar/6/name: quitToolbar toolbar/6/title: quit toolbar toolbar/size: 6 useUNIXNewline: false workspace-4f9e23c3-0a4a-43a7-93d3-4d045b5249c5/name: minimal workspace-4f9e23c3-0a4a-43a7-93d3-4d045b5249c5/noteSubFolderDockWidgetVisible: true workspace-4f9e23c3-0a4a-43a7-93d3-4d045b5249c5/windowState: <binary data> workspace-d84f8904-80fd-4449-afb8-6dc33d737caf/name: full workspace-d84f8904-80fd-4449-afb8-6dc33d737caf/noteSubFolderDockWidgetVisible: true workspace-d84f8904-80fd-4449-afb8-6dc33d737caf/windowState: <binary data> workspaces: d84f8904-80fd-4449-afb8-6dc33d737caf, 4f9e23c3-0a4a-43a7-93d3-4d045b5249c5

System environment

ALLUSERSPROFILE: C:\ProgramData APPDATA: C:\Users\REPLACED_USERNAME\AppData\Roaming CLASSPATH: C:\Program Files (x86)\IBM\RationalSDLC\ClearQuest\cqjni.jar CLEARQUEST_HOME: C:\Program Files (x86)\IBM\RationalSDLC\ClearQuest CommonProgramFiles: C:\Program Files (x86)\Common Files CommonProgramFiles(x86): C:\Program Files (x86)\Common Files CommonProgramW6432: C:\Program Files\Common Files COMPUTERNAME: REPLACED_USERNAME-02 ComSpec: C:\WINDOWS\system32\cmd.exe DOCKER_API_VERSION: 1.24 DOCKER_CERT_PATH: C:\Users\REPLACED_USERNAME\.docker\machine\ DOCKER_HOST: tcp://192.168.99.140:2376 DOCKER_TLS_VERIFY: 1 HOMEDRIVE: C: HOMEPATH: \Users\REPLACED_USERNAME IBMLDAP_ALTHOME: C:\Program Files (x86)\IBM\RationalSDLC\common\codeset JAVA_HOME: C:\A_SOFT\jdk\jdk8u66_x64 JRE_HOME: C:\Program Files (x86)\IBM\RationalSDLC\Common\Java5.0\jre LOCALAPPDATA: C:\Users\REPLACED_USERNAME\AppData\Local LOGONSERVER: \\ZPL13DSDC801 NUMBER_OF_PROCESSORS: 8 OneDrive: C:\Users\REPLACED_USERNAME\OneDrive OS: Windows_NT Path: C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;C:\python_37\Scripts\;C:\python_37\;C:\ProgramData\Oracle\Java\javapath;C:\Program Files\Docker\Docker\Resources\bin;C:\Program Files (x86)\IBM\RationalSDLC\common;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\PuTTY\;C:\Program Files (x86)\IBM\RationalSDLC\ClearCase\bin;C:\Program Files (x86)\IBM\gsk8\lib;C:\Program Files (x86)\IBM\gsk8\bin;C:\Program Files (x86)\IBM\RationalSDLC\ClearCase\RemoteClient\cteapis;C:\Program Files\Intel\WiFi\bin\;C:\Program Files\Common Files\Intel\WirelessCommon\;C:\Program Files (x86)\Git\cmd;C:\Program Files (x86)\Git\mingw32\bin;C:\Program Files (x86)\Git\usr\bin;C:\A_SOFT\zookeeper-3.4.10.tar\zookeeper-3.4.10\bin;C:\Users\REPLACED_USERNAME\.dnx\bin;C:\Program Files\Microsoft DNX\Dnvm\;C:\Program Files\Microsoft SQL Server\120\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files (x86)\NuGet\;C:\Program Files\nodejs\;C:\Program Files\dotnet\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files (x86)\GitExtensions\;C:\Users\REPLACED_USERNAME\AppData\Local\Microsoft\WindowsApps;C:\Users\REPLACED_USERNAME\AppData\Roaming\npm;C:\Users\REPLACED_USERNAME\AppData\Local\Programs\Microsoft VS Code\bin PATHEXT: .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC;.PY;.PYW PROCESSOR_ARCHITECTURE: x86 PROCESSOR_ARCHITEW6432: AMD64 PROCESSOR_IDENTIFIER: Intel64 Family 6 Model 158 Stepping 9, GenuineIntel PROCESSOR_LEVEL: 6 PROCESSOR_REVISION: 9e09 ProgramData: C:\ProgramData ProgramFiles: C:\Program Files (x86) ProgramFiles(x86): C:\Program Files (x86) ProgramW6432: C:\Program Files PSModulePath: C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files (x86)\VMware\Infrastructure\PowerCLI\Modules PUBLIC: C:\Users\Public RATIONAL_COMMON: C:\Program Files (x86)\IBM\RationalSDLC\Common RATIONAL_COMMON_LIB: C:\Program Files (x86)\IBM\RationalSDLC\Common\lib RATIONAL_HOME: C:\Program Files (x86)\IBM\RationalSDLC RATIONAL_ICU4J_DIR: C:\Program Files (x86)\IBM\RationalSDLC\common\java\icu;C:\Program Files (x86)\IBM\RationalSDLC\common\java\icu RATIONAL_ICU4J_VERSION: 4_8;4_8 SESSIONNAME: Console SystemDrive: C: SystemRoot: C:\WINDOWS TEMP: C:\Users\REPLACED_USERNAME\AppData\Local\Temp TISDIR: C:\Program Files (x86)\IBM\RationalSDLC\common TMP: C:\Users\REPLACED_USERNAME\AppData\Local\Temp USERDNSDOMAIN: DS.MOT.COM USERDOMAIN: DS USERDOMAIN_ROAMINGPROFILE: DS USERNAME: REPLACED_USERNAME USERPROFILE: C:\Users\REPLACED_USERNAME VBOX_MSI_INSTALL_PATH: C:\Program Files\Oracle\VirtualBox\ VS140COMNTOOLS: C:\Program Files (x86)\Microsoft Visual Studio 14.0\Common7\Tools\ windir: C:\WINDOWS WIX: C:\Program Files (x86)\WiX Toolset v3.11\ ZOOKEEPER_HOME: C:\A_SOFT\zookeeper-3.4.10.tar\zookeeper-3.4.10

[pbek]

I suppose it points to trash file named 30, but the file has 0 bytes in trash folder. I'm sure I didn't delete that note so it must have happened automatically.

trashing may also happens if your current note gets removed outside of QOwnNotes or if you rename your note (e.g. by renaming the headline of it)

noteSaveIntervalTime: 10

...so the note should be saved every 10 sec (that's default)

[0927/155608.964:ERROR:file_io_win.cc(243)] SetEndOfFile: The requested operation cannot be performed on a file with a user-mapped section open. (0x4C8)

I've never seen this before. I tried searching for that error on the internet and found a lot of hits but didn't find one "solution"... Maybe your filesystem has some troubles?

[pbek]

ad note saving: note saving will also be logged to the log widget if you have turned on status message logging in that widget

[nosalan]

I didn't experience file system issues so far. Although there is Google Backup and Sync which is transferring notes files and scanning software: Symantec and Carbon Black.

After googling "google backup and sync locking files" I found several reports that google sync process may take lock on files.

Would it be possible that QOwnNotes was not able to modify the file due to another process holding it and it failed silently?

[pbek]

Would it be possible that QOwnNotes was not able to modify the file due to another process holding it and it failed silently?

failing, yes. silently, no. an error should be printed to the log widget. are you able to reproduce that issue with an other note?

[nosalan]

Logging widget? Do you mean Settings -> Debug -> Debug Options -> Enable logging to file ? It was disabled, I just enabled it.

So if I had this disabled it means I couldn't know it failed to append to file?

I don't know how to reproduce the issue yet.

[pbek]

You'll find the logging panel in Window / Panels.

[pbek]

I will close this issue until there is more information.

[nosalan]

Note is gone when you rename it and new name only differs with casing, e.g. Angular -> AngulaR Then restart the app - the note is gone

[pbek]

Sounds like https://github.com/pbek/QOwnNotes/issues/1190