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pcolby / bipolar

Free your data from Polar FlowSync
GNU General Public License v3.0
115 stars 16 forks source link

Polar flow still running #68

Closed rapter21 closed 7 years ago

rapter21 commented 8 years ago

Hi,

I am trying to install but when i do i am getting the error that the polarflow is still running but i have closed and rebooted and checked all is not running.

Does anyone know if there are any services i need to close off?

Richard

pcolby commented 8 years ago

Hi @rapter21,

Sorry to hear its not working for you.

A couple of questions:

  1. What OS are you on? (I'm guessing Windows?)
  2. What is the exact message you're getting? Is it "The Polar FlowSync hook could not be installed. Please ensure Polar FlowSync is not running before trying again."? Or something else?
  3. Is there a Polar FlowSync icon in you system tray?

Thanks.

rapter21 commented 8 years ago

Hi Paul,

Yes it is Windows 8.1 Pro I am on. The message was just as you described. All polar apps were closed off of the system tray. I checked task manager but couldn't see anything that would be obviously polar related. Was just wondering is anyone new of any services they may run that I could close.

Richard

On 13 Jun 2016, at 23:01, Paul Colby notifications@github.com wrote:

Hi @rapter21,

Sorry to hear its not working for you.

A couple of questions:

  1. What OS are you on? (I'm guessing Windows?)
  2. What is the exact message you're getting? Is it "The Polar FlowSync hook could not be installed. Please ensure Polar FlowSync is not running before trying again."? Or something else?
  3. Is there a Polar FlowSync icon in you system tray?

Thanks.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

pcolby commented 8 years ago

Hi @rapter21,

Sorry for the delay (I've been on holidays visiting family).

That particular message is non-fatal. While its not possible / practical for the installer to report the reason it failed, it app that gets installed can.

So, I'd suggest you run the installer again, and when it reports the error, simply click the "Ignore" button. The installation should proceed as usual, you just won't have the hook installed.

Then, when we run the installed Bipolar application, it will check for, and attempt to install the hook, and if that fails, it will usually be able to provide more information on the cause.

Cheers.

rapter21 commented 8 years ago

Hi

No problem on the reply appreciate the advice.

I tried opening the app and I am getting the error the application was unable to start correctly(0xc000007b). Click OK to close the application.

Richard

On 23 Jun 2016, at 03:40, Paul Colby notifications@github.com wrote:

Hi @rapter21,

Sorry for the delay (I've been on holidays visiting family).

That particular message is non-fatal. While its not possible / practical for the installer to report the reason it failed, it app that gets installed can.

So, I'd suggest you run the installer again, and when it reports the error, simply click the "Ignore" button. The installation should proceed as usual, you just won't have the hook installed.

Then, when we run the installed Bipolar application, it will check for, and attempt to install the hook, and if that fails, it will usually be able to provide more information on the cause.

Cheers.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

pcolby commented 8 years ago

Interesting. Which Bipolar installer version are you using? And what version of Windows? And is your Windows 32 or 64-bit? Thanks :)

rapter21 commented 8 years ago

Hi Paul,

I just tried the most up today's version from your website. How can I tell what version this is?

It is the 64bit version of Windows 8 I am on.

Richard

On 23 Jun 2016, at 23:09, Paul Colby notifications@github.com wrote:

Interesting. Which Bipolar installer version are you using? And what version of Windows? And is your Windows 32 or 64-bit? Thanks :)

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

pcolby commented 8 years ago

the most up today's version from your website.

I don't have a website. You probably mean Github or AppVeyor?

How can I tell what version this is?

The easiest way is simply to look at the installer's filename (assuming you downloaded it from either Github or AppVeyor).

You can also check the file version info on the installer, and the installed application using Windows Explorer.

Cheers.

rapter21 commented 8 years ago

Hi Paul,

Sorry yes it was GitHub. The version I have is 0.5.2.297.

Richard

On 25 Jun 2016, at 10:49, Paul Colby notifications@github.com wrote:

the most up today's version from your website.

I don't have a website. You probably mean Github or AppVeyor?

How can I tell what version this is?

The easiest way is simply to look at the installer's filename (assuming you downloaded it from either Github or AppVeyor).

You can also check the file version info on the installer, and the installed application using Windows Explorer.

Cheers.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub, or mute the thread.

psimps commented 7 years ago

Hi Paul, I have the same issue on a windows 7 home premium sp1, 64 bit laptop when trying to install bipolar 0.5.2.297 on it. The error code is Bipolar returned exit code 1073741701 while installing hook, and like rapter21 I get the message 'the application was unable to start correctly(0xc000007b). Click OK to close the application' after aborting and trying to run bipolar from the start menu. Any suggestions?

pcolby commented 7 years ago

Hi @psimps, could you do me a favour by trying the 0.5.1 installer instead? I suspect something might have introduced the issue when I updated Bipolar 0.5.2 to Qt 5.6. Functionally, 0.5.1 and 0.5.2 are exactly the same, but 0.5.2 might have some slightly different dependencies that I haven't picked up on yet.

I'll have a play with it tomorrow (don't access to my Windows test machine right now) and see if I can reproduce the problem.

Thanks.

psimps commented 7 years ago

Hi Paul, I've just tried the 0.5.1.255 exe file on my windows 7 laptop and got the same error message as before. But, I did try to install bipolar 0.5.2.297 on my windows 10 laptop after updating with the anniversary update to get the IR USB support and on that laptop 0.5.2.297 installed completely fine plus was able to extract the .gpx .hrm files from the V800 after today's morning swim session. Hope that may help in diagnosing the issue. Thanks :-)

pcolby commented 7 years ago

Thanks @psimps, I can see that the NSIS installer is not setup to correctly installed the Visual C++ redistributables, and that would explain the behaviour you saw and @rapter21 saw. I'll get that fixed up in the next release (0.5.4). In the meantime, you can install the msvc2013 redistributables from Microsoft here.

Cheers.

pcolby commented 7 years ago

No updates in more than a month, so I'm assuming that the 0.5.4 release fixed this. Feel free to re-open this, or a new issue if there's still a problem. Cheers.