Brother QL-500 seems to be working fine as well :)
sudo lpinfo --include-schemes usb -l -v output:
Device: uri = usb://Brother/QL-500?serial=G4Z791159
class = direct
info = Brother QL-500
make-and-model = Brother QL-500
device-id = MFG:Brother:CMD:PT-CBP;MDL:QL-500;CLS:PRINTER;
location =
Hi! This seems to be a label printer? Are you certain CUPS is not using the ptouch driver? It lists your printer as supported, and it's shipped by most Linux distributions.
Brother QL-500 seems to be working fine as well :)
sudo lpinfo --include-schemes usb -l -v
output: