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peeringdb / peeringdb

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Add trust flag to accounts in PDB Deskpro tool to improve automation #1560

Closed martinhannigan closed 1 month ago

martinhannigan commented 2 months ago

Is your feature request related to a problem? Please describe.

Add a trust flag in deskpro so we can use it to automate inbound object creations.

Who is affected by the problem?

PDB Admins

What is the impact?

Lower workload, improve efficiency

Are there security concerns?

No, to the contrary. Likely to improve security

Are there privacy concerns?

No, user account data is private.

Describe the solution you'd like

Create a field in deskpro where a user can be assigned a trust flag if warranted. Such as successfully created a fac object previously AND has continued to maintain trust in the peeringdb community with good data.

Do you think this feature will require a formal design?

Yes. Not certain if this is a 20C opportunity or something separate with DeskPro

Describe alternatives you've considered

StatusQuo. Seems terrible.

Could this feature request need support from the Admin Committee?

Yes

What is the proposed priority?

Urgent

Provide a rationale for any/all of the above

A trust flag is likely to automated more process to successful closure and sort out the bad for human intervention. Hopefully results in reduction of AC ticket load. There's also an opex benefit reducing workload across the AC and especially when size or efficiency slides up and down for various understandable reasons.

arnoldnipper commented 2 months ago

-1 ... let's implement #1185

martinhannigan commented 2 months ago

They’re dependencies. I should’ve noted it and will update.

On Thu, Feb 29, 2024 at 13:02 Arnold Nipper @.***> wrote:

-1 ... let's implement #1185 https://github.com/peeringdb/peeringdb/issues/1185

— Reply to this email directly, view it on GitHub https://github.com/peeringdb/peeringdb/issues/1560#issuecomment-1971674053, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFA2YQQF25RJDMZ27POX6NLYV5WM3AVCNFSM6AAAAABD7HOO66VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZRGY3TIMBVGM . You are receiving this because you authored the thread.Message ID: @.***>

jackcarrozzo commented 2 months ago

PC call: this should be done through website?

martinhannigan commented 2 months ago

Whatever is fastest(cheap), most widely accessible and reliable. Sounds like a lookup from our own DB may make more sense.

arnoldnipper commented 2 months ago

We are going down the wrong road, IMO. We already put in trust in Admin Committee Guidelines and Criteria for Approving Networks, IXPs, and Facilities

martinhannigan commented 2 months ago

No flag means no automation. I’m certain thats not the state we want going forward. If we have clear requirements like “created facility before” we need to enable automation, not subjectivity. This also has nothing to do with AC. Its better product.

Seems like the right road to me.

On Thu, Mar 14, 2024 at 17:09 Arnold Nipper @.***> wrote:

We are going down the wrong road, IMO. We already put in trust in Admin Committee Guidelines and Criteria for Approving Networks, IXPs, and Facilities https://docs.peeringdb.com/committee/admin/approval-guidelines

— Reply to this email directly, view it on GitHub https://github.com/peeringdb/peeringdb/issues/1560#issuecomment-1998487156, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFA2YQTGMHFRMWFIYGEZNW3YYIGXVAVCNFSM6AAAAABD7HOO66VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSOJYGQ4DOMJVGY . You are receiving this because you authored the thread.Message ID: @.***>

arnoldnipper commented 2 months ago

Again, this has nothing to do with DeskPRO. We have all information in our DB. Mission completed

martinhannigan commented 2 months ago

We’ll agree to dis-agree.

Thanks Arnold!

-M<

On Fri, Mar 15, 2024 at 17:12 Arnold Nipper @.***> wrote:

Again, this has nothing to do with DeskPRO. We have all information in our DB. Mission completed

— Reply to this email directly, view it on GitHub https://github.com/peeringdb/peeringdb/issues/1560#issuecomment-2000445565, or unsubscribe https://github.com/notifications/unsubscribe-auth/AFA2YQROYGGL4IHZSTWVFHTYYNP2PAVCNFSM6AAAAABD7HOO66VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMBQGQ2DKNJWGU . You are receiving this because you authored the thread.Message ID: @.***>

jackcarrozzo commented 1 month ago

Closing, will circle back at some point