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pegasystems / pega-tracerviewer

The tracer viewing tool helps users understand and debug Pega tracer files. To download the tool, click on the "release" link, scroll to the bottom, and download the tracerviewer zip file.
Apache License 2.0
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Tracerviewer 3.4.1 - Error "UTF-8 has occurred while loading" when opening trace file. #11

Open dvmierlo opened 2 years ago

dvmierlo commented 2 years ago

When using Tracerviewer version 3.4.0 and 3.4.1, I see an error "UTF-8 has occurred while loading". Tracerviewer version 3.3 can open the same trace file without any issues.

pega-tracerviewer-3 4-load-error

I have attached the generated Tracerviewer logs of version 3.3 and 3.4.1 when opening the tracefile.

Log tracerviewer version 3.3 2022-02-24 09:42:52,896 [ main] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Default Locale: en_US args length: 1 2022-02-24 09:42:52,996 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Non option arg element: %*

2022-02-24 09:42:53,043 [ AWT-EventQueue-0] ( com.pega.gcs.fringecommon.guiutilities.BaseFrame) [INFO ] - Using LAF class: com.sun.java.swing.plaf.windows.WindowsLookAndFeel 2022-02-24 09:42:53,059 [ AWT-EventQueue-0] ( com.pega.gcs.fringecommon.guiutilities.BaseFrame) [INFO ] - Loading Plugins - user.dir: C:\Users__USER_FOLDER\pega-tracerviewer-3.3-log4j-2.17 pluginsUrl: 2022-02-24 09:42:54,438 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - TracerViewer - Started 2022-02-24 09:42:54,480 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Processing file: % 2022-02-24 09:42:54,498 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - "%" is not a file. 2022-02-24 09:43:29,372 [ SwingWorker-pool-3-thread-1] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - TracerFileLoadTask - Using Charset: UTF-8 2022-02-24 09:43:29,372 [ SwingWorker-pool-3-thread-1] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - TracerFileLoadTask - Loading file: C:\Users__USER_FOLDER\Temp\Trace-GenerateID-Pega8.xml 2022-02-24 09:43:29,441 [ Thread-4] (ega.gcs.fringecommon.guiutilities.FileReaderThread) [INFO ] - FileReaderThread - Read 292820 bytes in 1 secs. Total Read=292820 Read Speed=286,0 KB/secs 2022-02-24 09:43:29,457 [ Thread-4] (ega.gcs.fringecommon.guiutilities.FileReaderThread) [INFO ] - FileReaderThread - finished tailing. 2022-02-24 09:43:30,084 [ SwingWorker-pool-3-thread-1] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - startSeek is -1. exiting.. 2022-02-24 09:43:30,104 [ SwingWorker-pool-3-thread-1] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - Processed 228 trace events in 1 secs Average: 366.0 FileReadByteArray blocks: 2 2022-02-24 09:43:30,401 [ AWT-EventQueue-0] (.gcs.fringecommon.guiutilities.RecentFileContainer) [INFO ] - Updated recent file property: bookmark [com.pega.gcs.fringecommon.guiutilities.bookmark.BookmarkContainer@2ef42671] 2022-02-24 09:43:30,417 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerDataMainPanel) [INFO ] - updateDisplayPanel 2022-02-24 09:43:30,417 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [INFO ] - TracerFileLoadTask - Done: C:\Users__USER_FOLDER__\Temp\Trace-GenerateID-Pega8.xml processedCount:228 2022-02-24 09:43:37,317 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - TracerViewerSetting ByteSize: 52 2022-02-24 09:43:37,332 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Open File List ByteSize: 44 2022-02-24 09:43:37,332 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - TracerViewer - Stopped

Log tracerviewer version 3.4.1 2022-02-24 09:44:05,179 [ main] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Default Locale: en_US args length: 1 2022-02-24 09:44:05,310 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Non option arg element: %*

2022-02-24 09:44:05,357 [ AWT-EventQueue-0] ( com.pega.gcs.fringecommon.guiutilities.BaseFrame) [INFO ] - Using LAF class: com.sun.java.swing.plaf.windows.WindowsLookAndFeel 2022-02-24 09:44:06,877 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - TracerViewer - Started 2022-02-24 09:44:06,877 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - Processing file: % 2022-02-24 09:44:06,877 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerViewer) [INFO ] - "%" is not a file. 2022-02-24 09:44:19,898 [ AWT-EventQueue-0] ( com.pega.gcs.tracerviewer.TracerFileLoadTask) [ERROR] - Execution Error during TracerFileLoadTask java.util.concurrent.ExecutionException: java.nio.charset.IllegalCharsetNameException: UTF-8 at java.util.concurrent.FutureTask.report(Unknown Source) ~[?:1.8.0_321] at java.util.concurrent.FutureTask.get(Unknown Source) ~[?:1.8.0_321] at javax.swing.SwingWorker.get(Unknown Source) ~[?:1.8.0_321] at com.pega.gcs.tracerviewer.TracerFileLoadTask.completeLoad(TracerFileLoadTask.java:399) [pega-tracerviewer-3.4.1.jar:3.4.1] at com.pega.gcs.tracerviewer.TracerFileLoadTask.done(TracerFileLoadTask.java:381) [pega-tracerviewer-3.4.1.jar:3.4.1] at javax.swing.SwingWorker$5.run(Unknown Source) [?:1.8.0_321] at javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.run(Unknown Source) [?:1.8.0_321] at sun.swing.AccumulativeRunnable.run(Unknown Source) [?:1.8.0_321] at javax.swing.SwingWorker$DoSubmitAccumulativeRunnable.actionPerformed(Unknown Source) [?:1.8.0_321] at javax.swing.Timer.fireActionPerformed(Unknown Source) [?:1.8.0_321] at javax.swing.Timer$DoPostEvent.run(Unknown Source) [?:1.8.0_321] at java.awt.event.InvocationEvent.dispatch(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue.dispatchEventImpl(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue.access$500(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue$3.run(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue$3.run(Unknown Source) [?:1.8.0_321] at java.security.AccessController.doPrivileged(Native Method) ~[?:1.8.0_321] at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source) [?:1.8.0_321] at java.awt.EventQueue.dispatchEvent(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpEvents(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.pumpEvents(Unknown Source) [?:1.8.0_321] at java.awt.EventDispatchThread.run(Unknown Source) [?:1.8.0_321] Caused by: java.nio.charset.IllegalCharsetNameException: UTF-8 at java.nio.charset.Charset.checkName(Unknown Source) ~[?:1.8.0_321] at java.nio.charset.Charset.lookup2(Unknown Source) ~[?:1.8.0_321] at java.nio.charset.Charset.lookup(Unknown Source) ~[?:1.8.0_321] at java.nio.charset.Charset.forName(Unknown Source) ~[?:1.8.0_321] at com.pega.gcs.fringecommon.guiutilities.RecentFile.getCharset(RecentFile.java:95) ~[fringeutils-common-v3.4.1.jar:3.5.0-dev.0.uncommitted+0d3cd02] at com.pega.gcs.fringecommon.guiutilities.FilterTableModel.getCharset(FilterTableModel.java:145) ~[fringeutils-common-v3.4.1.jar:3.5.0-dev.0.uncommitted+0d3cd02] at com.pega.gcs.tracerviewer.TracerFileLoadTask.doInBackground(TracerFileLoadTask.java:100) ~[pega-tracerviewer-3.4.1.jar:3.4.1] at com.pega.gcs.tracerviewer.TracerFileLoadTask.doInBackground(TracerFileLoadTask.java:45) ~[pega-tracerviewer-3.4.1.jar:3.4.1] at javax.swing.SwingWorker$1.call(Unknown Source) ~[?:1.8.0_321] at java.util.concurrent.FutureTask.run(Unknown Source) ~[?:1.8.0_321] at javax.swing.SwingWorker.run(Unknown Source) ~[?:1.8.0_321] at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) ~[?:1.8.0_321] at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) ~[?:1.8.0_321] at java.lang.Thread.run(Unknown Source) ~[?:1.8.0_321]

vargm commented 2 years ago

Hello @dvmierlo , Can you please refer to the README and follow the steps on the Known Issues section.

Thanks

lewisandrew commented 2 years ago

I also got the same issue, and those steps in the README didn't help

lewisandrew commented 2 years ago

The issue also occurs on 3.4.0, but not on 3.3.0