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pegasystems / uplus-wss

The Uplus application showcases how a web application can be integrated with the Pega Platform around Mashup, Co-Browse, Pega chat and Knowledge Management as well as with the Customer Decision Hub (CDH) for offers and realtime streams.
https://pegasystems.github.io/uplus-wss/
Apache License 2.0
39 stars 47 forks source link

Support concierge options in chatbot #207

Closed Deepmangal1989 closed 1 year ago

Deepmangal1989 commented 1 year ago

1) For a self service user, "My worklist" has been exposed as web embed.

During a chatbot conversation, a case is created by the system and assigned to self service user.

But there is no ability to refresh the "My worklist/My To-Dos" automatically as soon as a new assignment is created for the user..

As a work-around, in the below video snippet, we are listening for a specific message("My To-Dos") in the chatbot and then triggering explicit refresh of the worklist using some javascript.

2) Observe in the below video snippet that case launched from chatbot is opening in new tab. Expectation is that Clicking on a link on Chatbot should be able to open a case directly in web portal. An action in chatbot should be able to trigger refreshing the web portal.

Refer FDBK-102828 on agile studio for more details.

ricmars commented 1 year ago

changes are not uplus related - closing request -