Crash on 3.0.1

[dabaicaifen]

Platform + Version IOS 17.2

SDK Version Pendo 3.0.1

Framework Native iOS

Describe the bug Pendo crashes when tapping on some screen.

To Reproduce Steps to reproduce the behavior:

1. Go to my app
2. Click on some feature
3. Crash

Expected behavior No crash

Logs Crash report: pendo_crash.txt

[orendayan]

Hi @dabaicaifen, A few things that might help us to reproduce:

• please open the debug log by following the below instructions and send it here: https://github.com/pendo-io/pendo-mobile-sdk/blob/master/api-documentation/native-ios-apis.md#setdebugmode

• Is this issue reproduce for any screen you try navigating?

• Can you send us a snippet structure of the screen that doesn't open?

• And share your application name, if you can.

Thanks

[MikePendo]

@dabaicaifen The crash is related to our new implementation of swiftui support. It's very hard to spot it without reproducing.

1. Any chance your app is on App Store and we can try it.
2. if you change your initialization with the following, as a work around : (will it still happen)

   let options = PendoOptions()
   options.scanDepth = 15
   PendoManager.shared().setup(appKey, with: options)

[dabaicaifen]

The following is the log right before the crash

[Pendo] [Tuesday, January 9, 2024 at 10:33 AM] ✅ 
[Pendo] [Tuesday, January 9, 2024 at 10:33 AM] ✅ -D- Sent analytics buffer successfully (id: 3) to server
[Pendo] [Tuesday, January 9, 2024 at 10:33 AM] ✅ -I- Finished background task '129'
[Pendo] [Tuesday, January 9, 2024 at 10:33 AM] ✅ -D- sent analytics buffer (id: 3) to server successfully.
[Pendo] [Tuesday, January 9, 2024 at 10:33 AM] ✅ Screen changed
[Pendo] [Tuesday, January 9, 2024 at 10:33 AM] ✅ Starting SwiftUI scan from topMostController: <_TtGC7SwiftUI19UIHostingControllerV8Dayforce12MessagesView_: 0x111902800>
[Pendo] [Tuesday, January 9, 2024 at 10:33 AM] ✅ A. elements found: 0 for view: nil
[Pendo] [Tuesday, January 9, 2024 at 10:33 AM] ✅ A. elements found: 0 for view: <UISplitViewController: 0x109e5a870>

[MikePendo]

@dabaicaifen Any chance your app is on App Store and we can try it? We think we know where the issue might happen(as we have another customer that has the same issue) but we would like to verify it, as we cant reproduce it on our side

[MaximShnirman]

added backlog to this one since i suspected there is another similar issue under work at the moment

[MaximShnirman]

@dabaicaifen pls try fetching version 3.0.2 which should include a fix for this issue

[MaximShnirman]

closing this for now, pls reopen in case this still happens

[dabaicaifen]

hi @MaximShnirman , I tried 3.0.2 today, and it still crashes on my side. The debug message showed the same.

[MikePendo]

@dabaicaifen its hard for us to say exactly what the exact reason for the crash.

1. is you app available on Appstore so we could try to reproduce the issue OR
2. will it be possible for you to add us as test Flight user so we could try to reproduce the issue OR
3. maybe u can create minimal sample code snippets so we could try to reproduce the issue

In additions is your app crashing on Swiftui page or UIKit page. In 3.1 release we will eliminate any code access that related to swiftUI when accessing UIKit page

[MaximShnirman]

@dabaicaifen can you please add the new crash log after updating to 3.02? (not the debug log)

[dabaicaifen]

Hi @MaximShnirman , I'm happy to help, I asked my product to contact Pendo team.

[MikePendo]

@dabaicaifen We got a response from you PM. And its seems you cant reproduce it any more. Is that the case? If yes can we close the issue If not we will need to have sample app to reproduce the issue as we didnt manage to reproduce it on our side with the same stack trace

[dabaicaifen]

@dabaicaifen We got a response from you PM. And its seems you cant reproduce it any more. Is that the case? If yes can we close the issue If not we will need to have sample app to reproduce the issue as we didnt manage to reproduce it on our side with the same stack trace

Hi Mike, that is not my PM. I have a work item in current sprint to provide your team a Test Flight build.

[MikePendo]

@dabaicaifen we reproduced the crash will be fixed in next HF release

[dabaicaifen]

@dabaicaifen we reproduced the crash will be fixed in next HF release

Thanks Mike, may I ask if Pendo can include the privacy manifest in this HF release? https://developer.apple.com/documentation/bundleresources/privacy_manifest_files

[MikePendo]

We will its in our road map but not in the HF (I think it will go to 3.2)

[dabaicaifen]

We will its in our road map but not in the HF (I think it will go to 3.2)

may I ask when the 3.2 is planned to release?

[MikePendo]

I dont have an exact day right now. Let's do the following (you are not the first client who is asking for that). Can you please open a separate issue for that?

[MikePendo]

@dabaicaifen 3.1.1 sdk was just release, please note we didnt managed reproduce the exact stack trace of you crash. We discovered a similar crash to yours that seems to be the root cause. If you have any sample project you want us to try or exact scenario on you app please share