💥 Crash on `DumpTree.accessibilityToViewRectMap(value:parentValue:)`

msrutek-paylocity commented 4 months ago

Platform + Version

iOS 17.5.1, iPhone 13

SDK Version

3.2.2

Framework

Native, SwiftUI

Describe the bug

Crash of the app. Seems to be related to https://github.com/pendo-io/pendo-mobile-sdk/issues/147, but has a slightly different stack trace.

To Reproduce

Yet unknown.

Expected behavior

No crash.

Stack Trace

Crashed: com.apple.main-thread
0  libobjc.A.dylib                0xc470 object_setClass + 128
1  CoreFoundation                 0x81ec _CFRuntimeCreateInstance + 824
2  CoreFoundation                 0x9070 __CFStringCreateImmutableFunnel3 + 1940
3  Foundation                     0x154888 -[NSBundle loadAndReturnError:] + 620
4  UIKitCore                      0x656414 -[UIApplication(UIKitApplicationAccessibility) _accessibilityBundlePrincipalClass] + 100
5  UIKitCore                      0x49ecec -[UIApplication(UIKitApplicationAccessibility) _updateApplicationAccessibility] + 64
6  UIKitCore                      0x49e9b0 -[UIApplication(UIKitApplicationAccessibility) _accessibilityInit] + 112
7  libdispatch.dylib              0x3dd4 _dispatch_client_callout + 20
8  libdispatch.dylib              0x5654 _dispatch_once_callout + 32
9  UIKitCore                      0x6572fc -[NSObject(UIAccessibilityAction) accessibilityActivate] + 60
10 Pendo                          0x1366fc DumpTree.accessibilityToViewRectMap(value:parentValue:) + 6036
11 Pendo                          0x13b594 partial apply for closure #1 in static DumpTree.pnd_dump(value:parentValue:name:indent:maxDepth:printingOptions:descriptionLength:pruneEnabled:allowTextCollection:) + 864
12 Pendo                          0x134f4c pnd_measure<A>(_:body:) + 3716
13 Pendo                          0x13b4f0 specialized static DumpTree.pnd_dump(value:parentValue:name:indent:maxDepth:printingOptions:descriptionLength:pruneEnabled:allowTextCollection:) + 700
14 Pendo                          0x136a44 @objc static DumpTree.pnd_dump(value:parentValue:name:indent:maxDepth:printingOptions:descriptionLength:pruneEnabled:allowTextCollection:) + 6876
15 Pendo                          0x1361d0 static DumpTree.pnd_dump(topMostController:rootViewController:indent:maxDepth:printingOption:descriptionLength:pruneEnabled:enableSwiftUIInsideUIKitScan:allowTextCollection:) + 4712
16 Pendo                          0x1368f8 @objc static DumpTree.pnd_dump(topMostController:rootViewController:indent:maxDepth:printingOption:descriptionLength:pruneEnabled:enableSwiftUIInsideUIKitScan:allowTextCollection:) + 6544
17 Pendo                          0x11de50 -[PNDScreenManager swiftUIDataAppend:fromWindow:rootViewController:] + 736
18 Pendo                          0x11d794 -[PNDScreenManager screenDataFor:] + 216
19 Pendo                          0x11d4b4 -[PNDScreenManager screenChanged] + 56
20 Pendo                          0x11ce90 __44-[PNDScreenManager triggerScreenScanOfType:]_block_invoke.50 + 508
21 Pendo                          0x10f9b8 -[PNDDebouncer fireNow] + 36
22 Foundation                     0x1b4f1c __NSFireTimer + 96
23 CoreFoundation                 0xb7a2c __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 32
24 CoreFoundation                 0xb76d0 __CFRunLoopDoTimer + 1004
25 CoreFoundation                 0xb722c __CFRunLoopDoTimers + 288
26 CoreFoundation                 0x53888 __CFRunLoopRun + 1856
27 CoreFoundation                 0x52cd8 CFRunLoopRunSpecific + 608
28 GraphicsServices               0x11a8 GSEventRunModal + 164
29 UIKitCore                      0x40a90c -[UIApplication _run] + 888
30 UIKitCore                      0x4be9d0 UIApplicationMain + 340
31 MobileNG                       0x986c main + 9 (AppDelegate.swift:9)
32 ???                            0x1af325e4c (Missing)

Full Crash Log

Full crash log >>>

orendayan commented 4 months ago

@msrutek-paylocity Can you tell us how many of these occur? Can you share the Apple log?
Also we've released 3.3.1 please upgrade and let us know if it solved the issues

MikePendo commented 4 months ago

@msrutek-paylocity I am not sure about that crash (it seems like apple crashes on loading some Bundle). Any chance you might know on which page it happens. And please if possible provide full Apple @orendayan Lets open a TSI issue and see if we manage to reproduce same stack trace on our side

msrutek-paylocity commented 4 months ago

@orendayan @MikePendo

Currently, there are just a few crashes. We do not yet know the exact page or steps to reproduce.

Unfortunately, also here none of the crashes can be found in the Apple crash logs, as the users don't have sharing feedback with developers turned on.

TehilaTaub commented 3 months ago

@msrutek-paylocity We have opened a TSI with apple to have more insight on the issue. We are waiting for apple response for any reason of the crash and how to avoid it.

msrutek-paylocity commented 2 months ago

@TehilaTaub @MikePendo @orendayan We've got a couple of more occurrences.

In some of them, there's

EXC_BAD_ACCESS KERN_INVALID_ADDRESS 0x0000000000000000

which might indicate trying to access a nil property. Is there a way of making the underlying code safer?

TehilaTaub commented 2 months ago

@msrutek-paylocity Thank you for following up. Any chance you have the full crash log in the case you attached? We are still in communication with Apple on this one.

msrutek-paylocity commented 2 months ago

@TehilaTaub unfortunately, we cannot see this particular one listed in Apple crashes.

TehilaTaub commented 1 month ago

Hi @msrutek-paylocity! We got an answer from Apple saying that they determined this is a bug. We will keep you updated for any progress we will have on that from Apple.

TehilaTaub commented 3 weeks ago

@msrutek-paylocity Closing this issue as Apple has confirmed this is a bug on their end.

msrutek-paylocity commented 3 weeks ago

Hello @TehilaTaub , thanks for the info! Do you have a reference link you could share with us, or was this communicated privately?

TehilaTaub commented 3 weeks ago

@msrutek-paylocity it was communicated privately so unfortunately you can follow up this on the forum.

pendo-io / pendo-mobile-sdk