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pendo-io / pendo-mobile-sdk

Pendo captures product usage data, gathers user feedback, and lets you communicate in-app to onboard, educate, and guide users to value
https://www.pendo.io
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💥 Crash on `+[PNDDiskBufferHelper getObjectsFromData:]` - Out of memory #192

Closed msrutek-paylocity closed 2 weeks ago

msrutek-paylocity commented 1 month ago

Platform + Version

iPadOS 18.0.0, iPad (8th generation)

SDK Version

3.4.0

Framework

Native, SwiftUI

Describe the bug

Crash of the app.

To Reproduce

Yet unknown.

Expected behavior

No crash.

Stack Trace

Fatal Exception: NSMallocException
Out of memory. We suggest restarting the application. If you have an unsaved document, create a backup copy in Finder, then try to save. 
0  CoreFoundation                 0x83f20 __exceptionPreprocess
1  libobjc.A.dylib                0x172b8 objc_exception_throw
2  CoreFoundation                 0x22ce8 -[__NSArrayM insertObject:atIndex:]
3  Pendo                          0x36978 -[PNDMutableArray addObject:]
4  Pendo                          0x104bd4 -[PNDTriggersManager addTrackEvent:]
5  Pendo                          0x59d98 __44+[PNDTrackEventsUtils sendTrack:properties:]_block_invoke
6  libdispatch.dylib              0x213c _dispatch_call_block_and_release
7  libdispatch.dylib              0x3dd4 _dispatch_client_callout
8  libdispatch.dylib              0xb400 _dispatch_lane_serial_drain
9  libdispatch.dylib              0xbf30 _dispatch_lane_invoke
10 libdispatch.dylib              0x16cb4 _dispatch_root_queue_drain_deferred_wlh
11 libdispatch.dylib              0x16528 _dispatch_workloop_worker_thread
12 libsystem_pthread.dylib        0x4934 _pthread_wqthread
13 libsystem_pthread.dylib        0x10cc start_wqthread
TehilaTaub commented 1 month ago

Hi @msrutek-paylocity We will be happy to have the full crash log if you have. We are currently working on HF with a memory overload fix. We will update you when it's out.

MikePendo commented 1 month ago

@msrutek-paylocity We just released new version 3.4.3, we had fixed significant memory issue that might arise on bad network. That might trigger or be the cause for the memory issue you have, any chance you could fetch the latest release and see and track the strange crashes once again. My comment applies to almost all issues you have found that related to memory, so I will copy paste that messages to the the relevant threads

TehilaTaub commented 2 weeks ago

Hi @msrutek-paylocity, Please upgrade to 3.4.3 and if you notice similar issues, please open a new ticket with the crash logs. Closing this one now.