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pentacent / keila

Open Source Newsletter Tool.
https://keila.io
GNU Affero General Public License v3.0
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Missing bounce contacts #291

Closed dompie closed 1 month ago

dompie commented 1 month ago

Hello,

I have a segment in Keila containing 18 contacts. One of them is an invalid E-Mail address (asdf@sldvcrtgbgzujmdompie.de).

After waiting for 30 minutes, I see no new "undeliverable" contact in the UI and when querying the API with the contact ID, it still is in "status:active" state.

Also no sign of a bounce in the campaign stats.

It looks like a bug to me, can someone confirm?

wmnnd commented 1 month ago

An incorrect domain is usually classified as a soft bounce by SES because it’s hard to tell if a domain is permanently unavailable for receiving emails or if there’s a temporary connectivity issue.

wmnnd commented 1 month ago

One more thing: SES will retry emails that give a network error for about a day before registering it as a bounce.