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pentacent / keila

Open Source Newsletter Tool.
https://keila.io
GNU Affero General Public License v3.0
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Subscriber is accidentally or mistakenly unsubscribed #348

Open mnfctrdinitaly opened 1 week ago

mnfctrdinitaly commented 1 week ago

Been using Keila to send emails to members of an employee group. We've had great success sending monthly newsletters and occasional email updates about important events coming up.

As a quality assurance measure, my personal email is subscribed to the lists so that I can receive emails and view them as a recipient.

About a week ago, a member can expressed concern about no longer receiving the emails and not sure why. I looked and this member had been unsubscribed from the mailer. So I deleted their contact and re-added them to the contacts lists. But after the next email they were again unsubscribed. (Not sure how to add them again or fix this.)

I know that this must be a glitch of some kind, be cause just today MY personal email was unsubscribed and I know that I did not unsubscribe. What is causing this and how can I fix?

wmnnd commented 1 week ago

Is it possible that you or your colleague are using an email provider that automatically scans all links included in an email? In that case, an unsubscription might be triggered automatically.

Are you using your own instance of Keila or Keila Cloud?

mnfctrdinitaly commented 1 week ago

@wmnnd Thanks for checking in!

I'm using a self-hosted instance that I deployed on a VPS.

Both subscribers were gmail accounts which very well could be the culprit.

Any thoughts on how to proceed or what steps to take to either re-add or prevent future unsubscribes?

All help is appreciated!