search

petio-team / petio

Petio Request, Discover, Review
https://petio.tv
MIT License
253 stars 28 forks source link

Request stuck at "No Status" when movie is already downloaded and in plex #309

Closed jhabers closed 3 years ago

jhabers commented 3 years ago

"Summerland" was requested by a user, it was downloaded and added to plex. Radarr connection in petio was removed and re-added. Now the status of "summerland" request in Petio admin shows "No Status".

Here is my export of requests

https://pastebin.com/4syVp1yM

AshDyson commented 3 years ago

So just had a look through the code to confirm if this should be working. Here's what should happen:

Every night at 00:00 the library scan will run and update your Petio library, once it finishes it "checks old requests" and if it matches a movie in your Petio db (which is should) it will archive the request.

So something is definitely going wrong. Can you look for this message in your logs anywhere - "LIB CRON: Found missed request" this indicates a request has been found stalled and archived.

If possible if you can get compass installed and try and find "Summerland" in your movies collection within the Petio db and we can check everything matches up. You can use the query: {title: "Summerland"} to find it.

AshDyson commented 3 years ago

I think we fixed this in discord, error was caused from the Radarr server being removed. Feel free to re-open if this happens again