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phawind111 / google-cast-sdk

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Unable to retrieve logs from device when sending feedback #695

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. Click chromecast button in chrome
2. Select "Send feedback..."
3. Tick "Attach device logs"

What is the expected output? What do you see instead?
"Unable to retrieve logs from the device."

What version of the product are you using? On what operating system?
Chromecast v1, Chrome 46.

Please provide any additional information below.
In console I can see 404 for http://192.168.1.122:8008/setup/send_log_report

Original issue reported on code.google.com by mwisnicki@gmail.com on 28 Nov 2015 at 7:17

GoogleCodeExporter commented 8 years ago 
Are you using Google Cast or Google Cast Beta extension? Also, what is the 
version of the same?

Original comment by na...@google.com on 2 Dec 2015 at 1:00

GoogleCodeExporter commented 8 years ago 
Non-beta, Google Cast 15.1020.0.8.

Original comment by mwisnicki@gmail.com on 2 Dec 2015 at 3:34

GoogleCodeExporter commented 8 years ago 
We are unable to reproduce this issue on Google Cast Extension version 
15.1020.0.8. We can successfully send the feedback with device logs. 
Please make sure that the Chromecast device is turned On and you are on the 
same WiFi network as the Chromecast device. You can also try rebooting the 
Chromecast and see if that resolves the issue. 

Feel free to respond back to this ticket if the issue persist despite above 
conditions being met and we'd revisit this issue.

Original comment by na...@google.com on 10 Dec 2015 at 9:40