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phetsims / a11y-research

a repository to track PhETs research into accessibility, or "a11y" for short
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Sometimes JAWS doesn't work in FF #90

Closed jessegreenberg closed 6 years ago

jessegreenberg commented 6 years ago

From https://github.com/phetsims/resistance-in-a-wire/issues/132 and phetsims/QA/issues/92.

Do these steps and most JAWS features do not work in any HTML web page.

You can tab navigate, and JAWS will read focus, but virtual cursor and aria-live do not work. My gut says this is FF problem, so I am going to start with a bug report there.

jessegreenberg commented 6 years ago

Hmm, maybe the problem is turning on Firefox while JAWS is still booting up.

jessegreenberg commented 6 years ago

Hmm, perhaps the problem happens when turning on FF before JAWS fully boots up. I just waited for JAWS to be ready before opening FF and the problem wasn't there.

jessegreenberg commented 6 years ago

I verified that if I wait until JAWS is fully up and running, then open FF, everything sounds good. Ill report this as an issue to Mozilla

jessegreenberg commented 6 years ago

Bug reported here: https://bugzilla.mozilla.org/show_bug.cgi?id=1440083

jessegreenberg commented 6 years ago

Pinging @emily-phet and @terracoda so they are aware of this issue. I imagine this could easily happen during interviews or demonstrations, though JAWS users will likely be aware of the problem. As long as JAWS is fully up and running before Firefox is opened this problem shouldn't happen.

terracoda commented 6 years ago

@jessegreenberg, thanks for the ping. I will add this as a note in my interview prep documents.

jessegreenberg commented 6 years ago

FF responded:

We know that this is a problem if you start JAWS after Firefox. The workaround is to run JAWS before Firefox and let it finish loading (when it starts speaking, it's done).

Note, too, that due to the E10S architecture, our window emulation code for JAWS that is the culprit here has been changed to acommodate the multi-process architecture and that JAWS 2018 (Version 19) is the only version supported going forward, and that a lot of circumstances will have changed once we have all the perf improvement and fixes for JAWS in place, currently slatted for JAWS 60. So this bug may be obsoleted by then.

So it sounds like we will always have launch JAWS before FF, until FF Quantum broadly supports JAWS 19.

Pinging @terracoda, @emily-phet, and @phet-steele so they are aware. For future QA tests will will include this information in the issue. Closing.