Ticket ool www: PHP Fatal error: Class 'LDAPMultiAuthentication' not found in /var/www/osticket/upload/scp/sync_mldap.php on line 2

[WimTh]

Hi,

When trying to sync users i get this error: Ticket ool www: PHP Fatal error: Class 'LDAPMultiAuthentication' not found in /var/www/osticket/upload/scp/sync_mldap.php on line 2 I checked the dir and the file is present. Info: osTicket v1.14.3 PHP 7.2.24-0ubuntu0.18.04.7 MySQL 5.7.32 nginx/1.14.0 web server

[philbertphotos]

That is weird .. let me check.

[philbertphotos]

Are you sure that is all ... is there nothing else in the error log? I made some changes to "config.php" see if if fixes that issue.

[WimTh]

Downloaded and installed the latest files but still get the same error. Regarding other errors, after a reboot i got this error MLA-createSyncTables | Error. But when i check the db the tables have been created. Also in the config of the plugin the date and time of the next run is not correct: Next schedule: January 01 1970 1:00 am Last run: January 01 1970 1:00 am I am not sure but it also looks like that the cron job is not scheduled.

[philbertphotos]

Erase the error log and repeat the sync and post the log it generates so I can see why it happens I cant duplicate it.

[olrak2]

Same error here: also next schedulde error :

After pushing the sync users button i get this error in my log file: [17-Nov-2020 09:01:37 UTC] PHP Fatal error: Uncaught Error: Class 'LDAPMultiAuthentication' not found in C:\inetpub\wwwroot\osTicket\scp\sync_mldap.php:2 Stack trace:

0 {main}

thrown in C:\inetpub\wwwroot\osTicket\scp\sync_mldap.php on line 2

[philbertphotos]

OK let me try to duplicate this on a fresh system. It has to be something I missed that only happens on a first install. I will have it fixed today.

[philbertphotos]

Ok all done. Forget to add the code for doing user syncs manually.

[philbertphotos]

Fixed.