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philbertphotos / osticket-multildap-auth-plugin

Plugin for OS Ticket that allows for authentication with multiple domains.
GNU General Public License v3.0
28 stars 16 forks source link

Can't login users without @domain.local #71

Open edidavide opened 1 year ago

edidavide commented 1 year ago

Hello, Thanks for this plugin, I was able to configure everything and make it work but there is something that I'm missing.

I am working with a Windows Server 2008 R2 PDC, to which I bind with a dedicated user

When i login for the first time with an username (using the sAMAccountName, ie jon.doe), the user is created in osTicket, it also logs me inside the platform automatically. When i logout of osTicket and try to log back in with that user, i can no longer authenticate with the sAMAccountName (jon.doe) but I have to use jon.doe@domain.local

For Agents that's not the case, i can login the first time with "jon.doe", the Agent is created, then i can keep authenticating with "jon.doe"

Is that a misconfiguration of the plugin?

Could you kindly help with figuring this out?

Thank you

This is how i configured it:

image image

edidavide commented 1 year ago

Any idea on this? @philbertphotos

Thanks

philbertphotos commented 1 year ago

Looking at it now actually ... its werid becasue I using the same version and all my users login with just the UserID

philbertphotos commented 1 year ago

Do you have the logs for when you just use the username vs the UPN? Turn on debug and send me both.

philbertphotos commented 1 year ago

Try using the newer version on Git and let me know if you encounter the same issue ... based on the screenshot its old.