No updates from session key, stopping

[melvyn2]

After less than a minute of working properly, the script says No updates from session key (number), stopping and stops working. This was working 2 weeks ago, so probably a plex api issue?

[jacobmix]

Still works for me. You sure nothing has changed? I'm using a Token to connect btw. Have you tried reinstalling it, and redoing the settings? Maybe try some of the stuff here: https://github.com/Phineas05/discord-rich-presence-plex/issues/20#issuecomment-625757212

[melvyn2]

I've already set this up the suggested way, and it was previously working, so installation instructions weren't too useful - thanks anyways. I've tried re-downloading the script and going from there, and tried a password instead of a token. I've also updated plexapi. Nothing changes - it works for a minute, then stops. Server is running Plex 1.19.3.2764-ef515a800 if it matters.

[jacobmix]

1.19.3.2764 is the newest version of Plex Media Server, and works fine for me so that's not the issue. Do you get anything if you go to http://PlexServerIPHere:32400/status/sessions?X-Plex-Token=TokenHere? Without having another connection, and playing something. Should load, and just say 0 sessions. but also try while connected, and playing something. Should give a lot more info.

[melvyn2]

Not sure what you mean by "without connected", but going to that path with a valid token does give me the expected session xml.

[jacobmix]

When does it say this? You say after a minute. What does the window say right before? Like this (Tho "Right click>Mark>Left click, and drag>Right click" should copy the text):

[melvyn2]

[10:55:07 AM] [musiPi/81540] Logged in as Plex User "melvyn2"
[10:55:08 AM] [musiPi/81540] Connected to Plex Media Server "musiPi"
[10:55:08 AM] [musiPi/81540] Listening for PlaySessionStateNotification alerts from user "melvyn2"
[10:55:13 AM] [musiPi/81540] Received Update: {"sessionKey": "9", "guid": "", "ratingKey": "3369", "url": "", "key": "/library/metadata/3369", "viewOffset": 7035, "playQueueItemID": 24964, "state": "playing"}
[10:55:13 AM] [musiPi/81540] Checking Sessions for Session Key 9
[10:55:13 AM] [musiPi/81540] <Track:3369:penultimatum>, Session Key: 9, Users: ["melvyn2"]
[10:55:13 AM] [musiPi/81540] Session found
[10:55:13 AM] [musiPi/81540] Username "melvyn2" matches "melvyn2", continuing
[10:55:13 AM] [musiPi/81540] Opening Discord IPC Pipe
[10:55:13 AM] [musiPi/81540] [WRITE] {"v": 1, "client_id": "413407336082833418"}
[10:55:13 AM] [musiPi/81540] [READ] {'cmd': 'DISPATCH', 'data': {'v': 1, 'config': {'cdn_host': 'cdn.discordapp.com', 'api_endpoint': '//ptb.discordapp.com/api', 'environment': 'production'}, 'user': {'id': '310513933763215361', 'username': 'removed', 'discriminator': '0000', 'avatar': '00000', 'bot': False, 'flags': 32, 'premium_type': 0}}, 'evt': 'READY', 'nonce': None}
[10:55:13 AM] [musiPi/81540] [WRITE] {"cmd": "SET_ACTIVITY", "args": {"activity": {"details": "penultimatum", "state": "Morch Kovalski \u00b7 unforeseen consequences", "assets": {"large_text": "Listening to Music", "large_image": "logo", "small_text": "Playing", "small_image": "playing"}, "timestamps": {"start": 1588960506}}, "pid": 2789}, "nonce": "1588960513.46023702621459960938"}
[10:55:13 AM] [musiPi/81540] [READ] {'cmd': 'SET_ACTIVITY', 'data': {'details': 'penultimatum', 'state': 'Morch Kovalski · unforeseen consequences', 'assets': {'large_text': 'Listening to Music', 'large_image': '413413572194992129', 'small_text': 'Playing', 'small_image': '413414267618852866'}, 'timestamps': {'start': 1588960506000}, 'name': 'Plex', 'application_id': '413407336082833418'}, 'evt': None, 'nonce': '1588960513.46023702621459960938'}
[10:55:48 AM] [musiPi/81540] No updates from session key 9, stopping
[10:55:48 AM] [musiPi/81540] Closing Discord IPC Pipe

[jacobmix]

Was able to get the error on my side. But it just goes back to working again right after.

[08:02:47 PM] [Plex - Jacob's Dungeon/38510] Request for clients list to check c
onnection: [<PlexClient:http://192.168.1.2:3:MIX-PC>]
[08:02:55 PM] [Plex - Jacob's Dungeon/38510] No updates from session key 209, st
opping
[08:04:28 PM] [Plex - Jacob's Dungeon/38510] Closing Discord IPC Pipe
[08:04:28 PM] [Plex - Jacob's Dungeon/38510] Checking Sessions for Session Key 2
09
[08:04:28 PM] [Plex - Jacob's Dungeon/38510] <Episode:48527:The-Midnight-Gospel-
s01e04>, Session Key: 209, Users: ["JacobMIX"]
[08:04:28 PM] [Plex - Jacob's Dungeon/38510] Session found
[08:04:28 PM] [Plex - Jacob's Dungeon/38510] Username "jacobmix" matches "jacobm
ix", continuing

No real clue why i got the error tho. Was just doing a lot of things, and the CMD window froze, and had it when it came back. Is your memory or CPU maxed out?

[melvyn2]

no, all were more than 50% unused when I tested this.

[jacobmix]

Try enabling extraLogging, and see if you get any more info? Seems strange it'd just stop there. Also are you running it as administrator? What OS are you running this on? What version? Have you tried running the script on another PC? Only thing i could recommend is maybe completely removing, and starting fresh with Python. It's not an obvious error with Python or such. Even that i could get the error, and it still works for me.

[melvyn2]

The script doesn't stop - it just keep repeating Request for clients list to check connection. extraLogging was already enabled. Being root or not shouldn't matter - I will try running it on another computer.

[jacobmix]

You're running it on Linux then. Maybe your server denies the requests because of some protection? Let me know if it's any different if ran from a different PC. Else i can let you temperately join my server to see if it still fails.

[melvyn2]

The script works fine on another install - time to find the difference, I guess.

[melvyn2]

Forgot to close this issue - completely cleaning out the site-packages dir and reinstalling the dependencies fixed the issue.