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phw198 / OutlookGoogleCalendarSync

Sync your Outlook and Google calendars
https://www.outlookgooglecalendarsync.com/
Mozilla Public License 2.0
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Version 2.11.0.0 makes Outlook slow #1942

Open Max6993109 opened 4 weeks ago

Max6993109 commented 4 weeks ago

Upon upgrading to the latest version, Outlook becomes increasingly slow. As soon as I close the app, Outlook speeds up again. Any help would be appreciated.

phw198 commented 3 weeks ago

Is the app syncing when you close it? There should be no impact in Outlook performance when not syncing.

You could try the hotfix posted here and see if that helps?

Max6993109 commented 3 weeks ago

Hello,

I tried the fix, but the issue still occurs. As soon as I close the sync app, Outlook starts to work normally.

Best,

--Luis Pichardo

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail Virus-free.www.avast.com https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Fri, Aug 23, 2024 at 4:39 PM Paul Woolcock @.***> wrote:

Is the app syncing when you close it? There should be no impact in Outlook performance when not syncing.

You could try the hotfix posted here https://github.com/phw198/OutlookGoogleCalendarSync/issues/1929#issuecomment-2283951716 and see if that helps?

— Reply to this email directly, view it on GitHub https://github.com/phw198/OutlookGoogleCalendarSync/issues/1942#issuecomment-2307778681, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5KB6IGUDL3ZVQT5IQMFXSTZS6MWPAVCNFSM6AAAAABM7CWAVSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMBXG43TQNRYGE . You are receiving this because you authored the thread.Message ID: @.***>

phw198 commented 2 weeks ago

And..."Is the app syncing when you close it?" ?

After you have reproduced the issue and closed OGCS, please provide your OGcalsync.log file so I can investigate the issue further.

Max6993109 commented 2 weeks ago

Hi,

How do I get the log files? Sorry for the ignorance. I'm noticing that the issue happens while the app is synching.

Best,

--Luis Pichardo

https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail Virus-free.www.avast.com https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Mon, Sep 2, 2024 at 3:30 AM Paul Woolcock @.***> wrote:

And..."Is the app syncing when you close it?" ?

After you have reproduced the issue and closed OGCS, please provide your OGcalsync.log file so I can investigate the issue further.

— Reply to this email directly, view it on GitHub https://github.com/phw198/OutlookGoogleCalendarSync/issues/1942#issuecomment-2324013027, or unsubscribe https://github.com/notifications/unsubscribe-auth/A5KB6IBVT6FQ7ZYLMUSUUBTZUQHZNAVCNFSM6AAAAABM7CWAVSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMRUGAYTGMBSG4 . You are receiving this because you authored the thread.Message ID: @.***>

phw198 commented 2 weeks ago

Have a read through the wiki on Outlook being slow, see if that helps.

If not, see how to locate your log file.

Max6993109 commented 1 week ago

Hello,

See attached for log files from the previous 3 days.
OGcalsync_2024-09-03.log OGcalsync_2024-09-04.log OGcalsync_2024-09-05.log

phw198 commented 1 week ago

So as per the wiki, normally slowness is because cached Exchange mode is not enabled - but I see yours is enabled, so it's not that.

Next up is a problematic calendar item - is the slowness in Outlook for the entirety of the OGCS sync, or part of it? I notice that the sync takes around 1m40s and 1 minute of this is for a single recurring appointment:

2024-09-05 13:21:29,084 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [677] -  2/13/2024 4:00 PM (R) => "Calendar Hold: Paid Search Capability Meetings (Individual Meetings to be Scheduled)"
2024-09-05 13:21:29,085 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [678] -  This is a recurring appointment with 43 exceptions that will now be iteratively compared.
2024-09-05 13:21:53,141 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [454] -  Finding Google instance for Outlook exception:-
2024-09-05 13:21:53,143 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [455] -    Original date: 10/09/2024
2024-09-05 13:21:53,994 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [459] -    Current  date: 10/09/2024
2024-09-05 13:21:54,009 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [707] -  Matching Google Event recurrence found.
<snip>
2024-09-05 13:22:19,995 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [454] -  Finding Google instance for Outlook exception:-
2024-09-05 13:22:19,996 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [455] -    Original date: 29/10/2024
2024-09-05 13:22:20,862 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [459] -    Current  date: 29/10/2024
2024-09-05 13:22:20,871 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [707] -  Matching Google Event recurrence found.
2024-09-05 13:22:32,628 DEBUG 8  OutlookGoogleCalendarSync.Recurrence [677] -  2/12/2024 11:00 AM (R) => "DKS Internal Team Standup! "

There are other recurring series with exceptions, but these don't take up that amount of time. Could you maybe assign a category to this series and then exclude that from sync - see if Outlook is more responsive? Then revert that change and see if it's worse again?

Might be worth deleting your OST cache file too and letting it rebuild to see if that helps.