The client GUI doesn't launch on arm64 device.

[archerallstars]

Describe the bug I successfully build the client for arm64 device. And I am able to install the build with no error as shown below:

However, when I tried to launch the client, nothing happened. Then, I checked the system monitor but pia-client is not running as it should.

I can still use the piactl commands though.

To Reproduce Steps to reproduce the behavior:

1. Download the installer for arm64 device here. It is my build following the method in this repo.
2. Navigate to the download location and install the client in the terminal with sh pia-linux-arm64-2.9-00032.debug.run.
3. Open the client.
4. The GUI will not launch and there's no pia-client process running.

Expected behavior The client's GUI should launch and the pia-client process should be running.

Observed on:

• OS: Ubuntu Desktop 64-bit for Raspberry Pi 4
• Version: 21.04
• Device: Raspberry Pi 4 model B, 8GB RAM

[JonathonH-PIA]

Hi @kreaninw ,

Do you get the same behavior when running our arm64 builds from the releases page? (Try 2.9 or 2.10-beta.1) https://github.com/pia-foss/desktop/releases

That'll indicate whether it's an issue specific to this build (possibly different build deps), or whether it's a general issue affecting this distribution, and we can troubleshoot from there.

Do you get any diagnostic output when running /opt/piavpn/bin/pia-client from the terminal on your build?

[archerallstars]

Hi @kreaninw ,

Do you get the same behavior when running our arm64 builds from the releases page? (Try 2.9 or 2.10-beta.1) https://github.com/pia-foss/desktop/releases

That'll indicate whether it's an issue specific to this build (possibly different build deps), or whether it's a general issue affecting this distribution, and we can troubleshoot from there.

Do you get any diagnostic output when running /opt/piavpn/bin/pia-client from the terminal on your build?

Version 2.9: both my build and your build don't launch. This is the output I get when running /opt/piavpn/bin/pia-client from the terminal:

$ ./pia-client
[2021-06-12 00:55:47.466][53f2][json.settings][common/src/json.cpp:327][warning] Unable to read from clientsettings.json
[2021-06-12 00:55:47.467][53f2][default][client/src/linux/linux_env.cpp:21][info] XDG_CURRENT_DESKTOP= "ubuntu:GNOME"
[2021-06-12 00:55:47.468][53f2][default][client/src/linux/linux_env.cpp:69][info] Detected desktop "GNOME" and RTL: false
[2021-06-12 00:55:47.468][53f2][default][info] Warning: Ignoring XDG_SESSION_TYPE=wayland on Gnome. Use QT_QPA_PLATFORM=wayland to run on Wayland anyway.
[2021-06-12 00:55:47.480][53f2][qt.qpa.plugin][info] Could not load the Qt platform plugin "xcb" in "" even though it was found.
[2021-06-12 00:55:47.480][53f2][default][fatal] This application failed to start because no Qt platform plugin could be initialized. Reinstalling the application may fix this problem.
[2021-06-12 00:55:47.480][53f2][default][fatal] 
[2021-06-12 00:55:47.480][53f2][default][fatal] Available platform plugins are: eglfs, linuxfb, minimal, minimalegl, offscreen, vnc, wayland-egl, wayland, webgl, xcb.
[2021-06-12 00:55:47.480][53f2][default][fatal] 
Aborted (core dumped)

Version 2.10 beta: It seems this issue has already been fixed as I can launch the application's GUI just fine as shown below:

I will test the connection in 2.10 again when I get home (I am remotely controlling the device through the manual connection). However, that would be a totally different issue.

Thanks.

EDITED: the connection works fine in 2.10. I am extremely happy with PIA ❤❤❤

[JonathonH-PIA]

Thanks @kreaninw ! That was due to a mistake in the arm64 dependencies directory, the built libxcb libraries were in an artifacts subdirectory by mistake (https://github.com/pia-foss/desktop/tree/master/deps/built/linux/arm64 - those come from the desktop-dep-build repository). As a result, PIA used the host libxcb, which is compatible on most distributions, but apparently not on 21.04.

The fix in 2.10-beta.1 is up on the beta branch if you want to build from source with the fix. Glad to hear this is working for you now!