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PiecesOS crashes when starting Pieces for Devs Desktop App #303

Closed lrmtheboss closed 1 month ago

lrmtheboss commented 1 month ago

Software

Desktop Application, Pieces OS

Operating System / Platform

Windows

Your Pieces OS Version

10.0.0

Early Access Program

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

After Updating pieces OS to 10.0.0 and pieces for devs desktop app to 3.0.0. Pieces OS appears to start fine but when I open Pieces for Devs Desktop, Pieces OS crashes. No errors are logged to the log file besides can't connect from Pieces for Devs Desktop once Pieces OS crashes.

I've tried uninstalling both, clearing all files and related registry keys from my system, and then reinstalling. The issue still occurs. I also tried updating windows and doing a full restart.

shivay-at-pieces commented 1 month ago

Hey @lrmtheboss thanks for reporting, the team is looking into the issue and will resolve it!

rosie-at-pieces commented 1 month ago

@lrmtheboss so sorry you're experiencing this issue! to help us with troubleshooting, can you please tell us the specs of your machine, and zip up any files you see at the following path and drop it here: Documents > com.pieces.os

lrmtheboss commented 1 month ago

Hp gaming pavilion laptop Intel i5-8300H (base 2.3GH, max 3.4GH, average 3.2GH) 32GB 2667mhz ram (2x16) Nvidia GTX 1050TI All solid-state storage Windows 10 Version 22H2 Os build 1904

lrmtheboss commented 1 month ago

https://drive.google.com/file/d/1SN_dvZKTiDHzurSl5SqbEHwfTQdPUB_x/view?usp=sharing

thecatontheceiling commented 1 month ago

I have the same issue, video of it here: https://cdn.discordapp.com/attachments/1116093095981883402/1263029920024756305/2024-07-17_03-09-50.mp4?ex=6698bfc6&is=66976e46&hm=e7617be0094f038fa0fa8e2c7c9a988509083bd650acfbaf79abe1cc1d471401&

I'm running Windows 10 LTSC 2021 with the latest version of Pieces OS and Pieces for Developers as of today. RTX 3060, i5-9600KF

jose-PreG commented 1 month ago

Same here also running Windows 10, in my case Enterprise LTSC version 1809 (OS Build 17763.5936). NVIDIA Quadro P620, i5-9400H.

nathan-courtney-pieces commented 1 month ago

Can confirm this is an issue with our alternative installation method for Windows.

A patch is in progress.

In the meantime this can be circumvented by using the primary installation method found on our Website, or through this direct link here: https://builds.pieces.app/stages/production/appinstaller/os_server.appinstaller.

Recommendation is to uninstall the current distribution before hand to prevent any conflicts. All user data is separate from the installation found in your User\Documents folder.

thecatontheceiling commented 1 month ago

I'll wait for a patch, I'm not installing Microsoft store just to get one app

thank you

nathan-courtney-pieces commented 1 month ago

The patch should be pushed now. Relaunching Pieces OS should trigger the update process

lrmtheboss commented 1 month ago

This is fixed for me as of versions 10.0.2 and 3.0.2. Thanks, everyone.