pieces-app / support

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Issue with remote desktop #313

Closed hope205 closed 1 month ago

hope205 commented 1 month ago

Software

VS Code

Operating System / Platform

Windows

Your Pieces OS Version

10.0.0

Early Access Program

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

I encountered this issue while trying to use the piece extension in my WSL. The piece's extension gives issues anytime I try to use it in the Ubuntu remote desktop environment. This is an image of the issue it shows. I already tried the troubleshooting method on your website by creating a new port but it still didn't work.

issue

caleb-at-pieces commented 1 month ago

Hello @hope205 , I recently have updated these docs to show there is another strategy you can do to resolve this problem, hopefully it will have a higher success rate than the firewall rule:

You can read about it on our docs page here: https://docs.pieces.app/product-highlights-and-benefits/connecting-to-a-remote-pieces-os-instance#pieces-os-is-not-connecting-on-wsl

The section about enabling mirrored networking mode for your WSL instance is what you are looking for. Following that guide you should be good to go, please let me know otherwise! If needed we could definitely hop on a call and debug this together, that will probably lead to the fastest resolution, you can schedule with me here: https://calendar.app.google/9Mj3jqt7syq3y4mX6

As a note: mirrored networking for WSL does not work on Windows 10, you must have Windows 11 installed. Also, you can check if mirrored networking is enabled by running the following command on a WSL terminal: wslinfo --networking-mode

hope205 commented 1 month ago

I tried it on my pc and its still showing the same error. I will schedule a call on your calender now

hope205 commented 1 month ago

Thanks for helping me out with the issue man. It's working perfectly now

caleb-at-pieces commented 1 month ago

Thanks for helping me out with the issue man. It's working perfectly now

Awesome! Glad to help.

For posterity I will mention that the issue after enabling mirrored networking on WSL was that the .wslconfig file had an extension of .txt, removing the .txt extension resolved the issue!

hope205 commented 1 month ago

Okay, no problem. Thanks for your help Best regards Oluwatimilehin Ogidan

ap-star.webflow.io

On Wed, Jul 24, 2024 at 2:49 PM Caleb Anderson @.***> wrote:

Thanks for helping me out with the issue man. It's working perfectly now

Awesome! Glad to help.

For posterity I will mention that the issue after enabling mirrored networking on WSL was that the .wslconfig file had an extension of .txt, removing the .txt extension resolved the issue!

— Reply to this email directly, view it on GitHub https://github.com/pieces-app/support/issues/313#issuecomment-2247998861, or unsubscribe https://github.com/notifications/unsubscribe-auth/AQDOZM42BRRRRQTS7IS7OPTZN6WGHAVCNFSM6AAAAABK7H2ZW2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDENBXHE4TQOBWGE . You are receiving this because you modified the open/close state.Message ID: @.***>