search

pieces-app / support

16 stars 3 forks source link

By activating this, my Pieces OS broke and doesn't work anymore, it automatically closes some seconds after I open. when I delete "com.pieces.os" and "com.pieces.pfd" resets Pieces OS and works fine until I turn that option on #403

Open leandroviegas opened 2 weeks ago

leandroviegas commented 2 weeks ago

Software

Pieces OS

Operating System / Platform

Windows

Your Pieces OS Version

10.1.6

Early Access Program

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

By activating worksteam Pattern Engine, my Pieces OS broke and doesn't work anymore, it automatically closes some seconds after I open. when I delete "com.pieces.os" resets Pieces OS and works fine until I turn that option on. ps: It might be related by me having a bad gpu(rx550).

mark-at-pieces commented 2 weeks ago

@leandroviegas very sorry that the WPE is breaking your Pieces OS. would you have a spare minute to hop on a call w/ @brian-pieces and my self? if so here is a link to my calendar.

https://calendar.app.google/y4Qv6FRwGNmT1uT68

mark-at-pieces commented 2 weeks ago

@leandroviegas if you would be able to provide me w/ the logs and send to mark@pieces.app this would also be very helpful.

can find the logs in com.pieces.os/production/support

leandroviegas commented 2 weeks ago

@leandroviegas very sorry that the WPE is breaking your Pieces OS. would you have a spare minute to hop on a call w/ @brian-pieces and my self? if so here is a link to my calendar.

https://calendar.app.google/y4Qv6FRwGNmT1uT68

ok, I booked on the calendar

leandroviegas commented 2 weeks ago

@leandroviegas if you would be able to provide me w/ the logs and send to mark@pieces.app this would also be very helpful.

can find the logs in com.pieces.os/production/support

I opened the program and activated the option and this is the log of everything.

[D] 2024-09-18T23:05:23.446458 Starting OS_Server! [D] 2024-09-18T23:05:23.446458 Starting EnvConf [D] 2024-09-18T23:05:23.446458 Starting DeploymentInfo [D] 2024-09-18T23:05:23.447472 Number: 127 [D] 2024-09-18T23:05:23.447472 Tag: 10.1.8 [D] 2024-09-18T23:05:23.447472 Branch: 10.1.8 [D] 2024-09-18T23:05:23.447472 SHA1: 12f042c98975ceb2c424c618b0c4b091c7335b3b [D] 2024-09-18T23:05:23.447472 WinDeployType: msix [D] 2024-09-18T23:05:23.447472 Channel : production [D] 2024-09-18T23:05:23.447472 Process ID: 12232 [D] 2024-09-18T23:05:23.447472 Copying the vocab file to the data directory [D] 2024-09-18T23:05:23.447472 Successfully copied the vocab file [D] 2024-09-18T23:05:23.447472 Starting OS [D] 2024-09-18T23:05:23.448459 Starting OS [D] 2024-09-18T23:05:23.449497 Starting UI [D] 2024-09-18T23:05:23.451006 UI#builder, hasData: false, hasError: false [D] 2024-09-18T23:05:23.452036 stateStream#onListen [D] 2024-09-18T23:05:23.452036 OS#boot [D] 2024-09-18T23:05:23.452036 OS#attach [D] 2024-09-18T23:05:23.841059 Logging to file: C:\Users\Leandr\Documents\com.pieces.os\production\Support/logs/log-09182024.txt [D] 2024-09-18T23:05:23.875301 User added tagify files now exist. [D] 2024-09-18T23:05:23.882837 OS#attempt to shutdown qdrant [D] 2024-09-18T23:05:24.394314 OS#successfully shutdown qdrant [D] 2024-09-18T23:05:24.418891 OS#onBooted [D] 2024-09-18T23:05:24.418891 OS#port: 1000 [D] 2024-09-18T23:05:24.419889 OS#totalTime: 970392 [D] Setting WinToast Dismissed Callback [D] 2024-09-18T23:05:24.429439 UI#builder, hasData: true, hasError: false [D] 2024-09-18T23:05:24.445521 0:00:00.001645 GET [200] /.well-known/health [D] 2024-09-18T23:05:27.395473 OS#attempt to boot qdrant [D] 2024-09-18T23:05:30.408151 OS#successfully booted qdrant [D] Sentry Error Event: 3b583a59ef7346439ac4ae342f10cb47 [D] Sentry Error Event: a49b111b76224f3a9dc92a746b7f4580 [D] Sentry Error Event: 423c19bf8e7649848cded1b5a0698a78 [D] 2024-09-18T23:05:37.929651 0:00:00.000254 GET [200] /.well-known/version [D] 2024-09-18T23:05:37.941065 0:00:00.000278 GET [200] /os/permissions [D] 2024-09-18T23:05:37.941065 0:00:00.003249 POST [200] /connect [D]  MsixUpdaterApi: Attempting to check for an updates  [D] 2024-09-18T23:05:38.106883 0:00:00.000475 GET [200] /user [D] 2024-09-18T23:05:38.108886 0:00:00.000245 GET [200] /.well-known/version [D] 2024-09-18T23:05:38.109666 0:00:00.000863 GET [200] /workstream_pattern_engine/processors/vision/status [D] 2024-09-18T23:05:38.111223 0:00:00.000165 GET [200] /os/settings [D] 2024-09-18T23:05:38.112254 0:00:00.000257 GET [200] /workstream_pattern_engine/processors/vision/status [D]  MsixUpdaterApi: No Updates Available  [D]  MsixUpdaterApi: Attempting to check for an updates  [D] 2024-09-18T23:05:43.534357 0:00:00.000234 GET [200] /os/permissions [D] 2024-09-18T23:05:43.539357 0:00:00.000716 POST [200] /workstream_pattern_engine/processors/vision/activate [D] 2024-09-18T23:05:43.549585 0:00:00.000369 GET [200] /workstream_pattern_engine/processors/vision/status [D] 2024-09-18T23:05:43.551163 0:00:00.000747 POST [200] /7eca2bbd-c9c8-4cae-90a9-439e3d33899c/track [D] 2024-09-18T23:05:44.116426 OS#machine learning models loaded successfully [D] 2024-09-18T23:05:48.001065 0:00:00.000494 GET [200] /os/permissions [D] 2024-09-18T23:05:48.005192 0:00:00.000304 GET [200] /workstream_pattern_engine/processors/vision/status

Dom-Pieces commented 1 week ago

Hey, thanks for raising this issue! We were able to reproduce this internally when we've set our system language to Portuguese (PT-BR). We have a good idea what could be the cause of this and are working to resolve it for your language and potentially also some others as well. I'll keep you posted!