Unable to generate personal shareable links for 6+ months

pieces-app / support

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Unable to generate personal shareable links for 6+ months #443

Open tombinga opened 1 week ago

tombinga commented 1 week ago

Software

Desktop Application, Web Extension, VS Code, Sharing Web App

Operating System / Platform

Windows

Your Pieces OS Version

10.1.12

Early Access Program

[ ] Yes, this is related to an Early Access Program feature.

Kindly describe the bug and include as much detail as possible on what you were doing so we can reproduce the bug.

I've been unable to generate shareable personal links and utilize the web sharing app since before June '24. I've created an issue about this twice before, and the last time was just completely disregarded and it was closed out.

Here is the screenshot from within my Pieces Desktop when trying to generate a personal link, as well as generate a GitHub Gist:

tsavo-at-pieces commented 1 week ago

@mark-at-pieces tomorrow let's take a look at this and see what we can do to get it resolved.

@tombinga thank you for reporting this and we're gonna get it taken care of ASAP!

mark-at-pieces commented 1 week ago

@tombinga completely understand your frustration, would you mind adding some time on my calendar? (link)

I can give you an update on the current status of shareable links, share our road map for the rest of the year, and I will diagnose your personal cloud and why shareable links are failing.

tombinga commented 1 week ago

@mark-at-pieces I've booked a slot for tomorrow 11/8. Thanks!

mark-at-pieces commented 1 week ago

@mark-at-pieces I've booked a slot for tomorrow 11/8. Thanks!

wonderful! Looking forward to our chat!

mark-at-pieces commented 1 week ago

Update: the issue is related to stale infrastructure that is powering shareable links, if any one is still having issues w/ links do NOT hesitate to schedule some time w/ me to clean up your cloud. However please stay tuned for major upgrades to come to Shareable links + additional cloud features roughly around December(in development at the moment!)

mark-at-pieces commented 3 days ago

this issue + fix: should help w/ the stability of this feature

https://github.com/pieces-app/os_server/issues/1306

however, there will be much more stability + infra upgrades to come here hopefully in dec b4 the holidays

Note: this change will be apart of 10.1.13 - which will get released around Nov 19-21st Note: This will NOT resolve all issues w/ shareable links so if upgrade to 10.1.13(when this is released and still having issues please reach out to me directly, or just schedule some time on the calendar)