search

pierr3 / VectorAudio

An Audio-For-VATSIM ATC Client for macOS, Linux and Windows
GNU General Public License v3.0
47 stars 11 forks source link

VoiceSession Heartbeat Timeout #80

Closed lelaplante417 closed 10 months ago

lelaplante417 commented 10 months ago

The past few times I've tried to connect, I've gotten an error saying "Voice server returned error 3, please check the log file." I found the "log file", and it said this:

[2023-10-21 22:28:41.317] [VectorAudio] [info] [afv_native] voicesession heartbeat timeout - 9991 ms elapsed - disconnecting [2023-10-21 22:28:41.318] [VectorAudio] [info] [afv_native] afv::ATCClient got error from voice session [2023-10-21 22:28:41.331] [VectorAudio] [info] [afv_native] afv_native::ATCClient Disconnected from AFV API Server. Terminating sessions

I'm not sure why this is happening, but for some reason the "voicesession heartbeat" only lasts for 9991 ms before I disconnect. any ideas?

pierr3 commented 10 months ago

If you tried yesterday or the day before, there were issues with AFV servers so give it another try. Otherwise this message simply means something is blocking your connection to the servers. Check your firewall configuration on UDP port 50000

lelaplante417 commented 10 months ago

Thanks for the help. I figured out that the culprit was my Norton VPN. Once I turned that off, everything was working smoothly!