dark blue ish color and nothing else

[fireboyoff]

PLEASE NOTE

:warning: GitHub issues are for reporting problems with the software, tech support do not monitor these. Our software team are smol and busy, and you will not receive a timely response. If you're having a hardware issue with your Hyperpixel 4, you should contact support@pimoroni.com.

:warning: Hyperpixel 4 is only officially supported on Raspberry Pi OS. There are too many operating systems with too many quirks to begin to support them all. Issues relating to other operating systems will be closed.

Describe the bug

What's gone wrong? My brand new hyperpixel 4.0 touch just gives me a black screen with a slight blue light when put onto my pi zero 2 w

To Reproduce

What install steps did you go through so far? Did you install from GitHub or use our one-line-installer? i did not install anything because i saw in the git hub repo that you just had to add some lines in the config.txt file so i did that and nothing is happening

Your HyperPixel 4

Let us know which HyperPixel 4 board you're using. Note: if you're having a problem with the original HyperPixel you should go to: https://github.com/pimoroni/hyperpixel

1. Is it Square or Rectangular? Rectangular
2. Touch or non Touch? Touch
3. Approximately when was it purchased. 16th of November 2023 on Raspberrypi.dk
4. How is it connected to your Pi. Through gpio

Your Raspberry Pi

Give as much detail about your Pi and OS as possible. We only officially support Raspbian, but might be able to point you in the right direction if the problem is with another OS.

1. What model of Raspberry Pi are you using (the result of cat /proc/cpuinfo | grep Revision can tell us this exactly. Raspberry pi zero 2 w
2. Which OS release are you using: lsb_release --description and uname -r. just the newest on the raspberry pi imager/flasher
3. Is this a fresh OS setup, or one you might have previously installed scripts/add-ons on? Totally fresh

Extra debugging information I have not been going into this because i dont have a usb hub or an adapter for the zero If you're having a problem with touch, try checking dmesg for related errors:

• dmesg | grep Goodix for HyperPixel 4.0" Rectangular
• dmesg | grep ft5 for HyperPixel 4.0" Square

And check i2c is working:

ls /dev/i2c-*

You should see something like:

pi@raspberrypi:~ $ ls /dev/i2c-*
/dev/i2c-7

And your HyperPixel 4 touch is showing up (there should be an address blocked out with UU in the below command):

i2cdetect -y X ( where X is the number of i2c bus found in the command above)

For example:

pi@raspberrypi:~ $ i2cdetect -y 7
     0  1  2  3  4  5  6  7  8  9  a  b  c  d  e  f
00:          -- -- -- -- -- -- -- -- -- -- -- -- --
10: -- -- -- -- UU -- -- -- -- -- -- -- -- -- -- --
20: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
30: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
40: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
50: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
60: -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
70: -- -- -- -- -- -- -- --

[fireboyoff]

So far i have gotten the touch to work by using legacy installer on a pi 4 as a 3b+ or older and hooking it up to my monitor where i could use my finger on the display to move the mouse and press buttons

[fireboyoff]

IT WOOOOOORKS

[fireboyoff]

But now i get to a black console-like screen when it's done with the startup screen with the rasberry pi logo