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Python bindings for the Plex API.
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Title Card Maker : PlexAPI Exceptions.Badrequest: ekey was not provided #948

Closed ianweatherburn closed 2 years ago

ianweatherburn commented 2 years ago

Describe the Bug

Running into an issue with a single TV Series (Fear the Walking Dead) on my Plex, using the Title Card Maker docker. All other series correctly create title cards except for this one series.
TitleCardMaker: https://github.com/CollinHeist | https://github.com/CollinHeist/TitleCardMaker

Title Card Maker crashes with the following error when trying to create new episode title cards for "Fear the Walking Dead" only: File "/root/.local/share/virtualenvs/maker-_94ODGt-/lib/python3.9/site-packages/plexapi/base.py", line 171, in fetchItem raise BadRequest('ekey was not provided') plexapi.exceptions.BadRequest: ekey was not provided

Full trace:

CleanShot 2022-05-26 at 16 49 07@2x

Code Snippets

<img width="1219" alt="CleanShot 2022-05-26 at 16 49 07@2x" src="https://user-images.githubusercontent.com/19514284/170513225-e422c715-4cc2-4534-b739-388ef594d3d3.png">

Expected Behavior

PlexAPI should not crash with eKey not provided There may be something corrupt in the plex database although all other titles are correctly updated?

Additional Context

Removing the series "Fear the Walking Dead", Empty Trash, add series back to server and re-scanned Plex. Re-ran TCM and the same behaviour was observed.

Operating System and Version

Ubuntu 21.10

Plex Media Server Version

1.26.2.5797

Python Version

3.9.7

PlexAPI Version

4.11.1

CleanShot 2022-05-26 at 17 04 31@2x
JonnyWong16 commented 2 years ago

Can you provide the full Plex XML data for that episode?

https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/

ianweatherburn commented 2 years ago 

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Series" librarySectionUUID="b8840128-82a9-4ba6-b7d0-b3a67c2ce508" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1652169221">
<Video ratingKey="103520" key="/library/metadata/103520" parentRatingKey="103519" grandparentRatingKey="103397" guid="plex://episode/5d9c10fcec357c001f9cb0ba" parentGuid="plex://season/61a1429327dbcb4678009aee" grandparentGuid="plex://show/5d9c08524eefaa001f5da593" type="episode" title="Pilot" grandparentKey="/library/metadata/103397" parentKey="/library/metadata/103519" librarySectionTitle="Series" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="Fear the Walking Dead" parentTitle="Season 1" contentRating="TV-MA" summary="A highly dysfunctional blended family is forced together when they realize a reported virus is actually the onset of the undead apocalypse." index="1" parentIndex="1" audienceRating="6.9" thumb="/library/metadata/103520/thumb/1653574965" art="/library/metadata/103397/art/1653574947" parentThumb="/library/metadata/103519/thumb/1653574965" grandparentThumb="/library/metadata/103397/thumb/1653574947" grandparentArt="/library/metadata/103397/art/1653574947" grandparentTheme="/library/metadata/103397/theme/1653574947" duration="3822752" originallyAvailableAt="2015-08-23" addedAt="1653574963" updatedAt="1653574965" audienceRatingImage="themoviedb://image.rating">
<Media id="144108" duration="3822752" bitrate="3685" width="1280" height="720" aspectRatio="1.78" audioChannels="6" audioCodec="ac3" videoCodec="h264" videoResolution="720" container="mkv" videoFrameRate="24p" videoProfile="high">
<Part accessible="1" exists="1" id="145178" key="/library/parts/145178/1653629851/file.mkv" duration="3822752" file="/mnt/Videos/Series/Fear the Walking Dead/Season 1/Fear the Walking Dead S01E01 - Pilot.mkv" size="1761070441" container="mkv" videoProfile="high">
<Stream id="490284" streamType="1" default="1" codec="h264" index="0" bitrate="3301" language="English" languageTag="en" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codedHeight="720" codedWidth="1280" colorRange="tv" colorSpace="bt709" frameRate="23.976" hasScalingMatrix="0" height="720" level="41" profile="high" refFrames="5" scanType="progressive" width="1280" displayTitle="720p (H.264)" extendedDisplayTitle="720p (H.264)"> </Stream>
<Stream id="490285" streamType="2" selected="1" default="1" codec="ac3" index="1" channels="6" bitrate="384" audioChannelLayout="5.1(side)" samplingRate="48000" displayTitle="Unknown (AC3 5.1)" extendedDisplayTitle="Unknown (AC3 5.1)"> </Stream>
<Stream id="490316" key="/library/streams/490316" streamType="3" selected="1" codec="srt" language="English" languageTag="en" languageCode="eng" format="srt" displayTitle="English (SRT External)" extendedDisplayTitle="English (SRT External)"> </Stream>
</Part>
</Media>
<Director id="62030" filter="director=62030" tag="Adam Davidson"/>
<Writer id="75790" filter="writer=75790" tag="Robert Kirkman"/>
<Writer id="148174" filter="writer=148174" tag="Dave Erickson"/>
<Guid id="imdb://tt4417020"/>
<Guid id="tmdb://1091692"/>
<Guid id="tvdb://5105118"/>
<Rating image="themoviedb://image.rating" value="6.9" type="audience"/>
<Role id="170796" filter="actor=170796" tag="Maestro Harrell" role="Matt Sale" thumb="https://metadata-static.plex.tv/people/5d7768337e9a3c0020c6c3b2.jpg"/>
<Role id="22128" filter="actor=22128" tag="Scott Lawrence" role="Art Costa" thumb="https://metadata-static.plex.tv/people/5d77683154c0f0001f303001.jpg"/>
<Role id="15972" filter="actor=15972" tag="Keith Powers" role="Calvin" thumb="https://metadata-static.plex.tv/people/5d776af07a53e9001e71437c.jpg"/>
<Role id="198257" filter="actor=198257" tag="Lincoln A. Castellanos" role="Tobias" thumb="https://metadata-static.plex.tv/e/people/e8a80e4784ce9dfeaeb20a3b1afaea51.jpg"/>
<Role id="90809" filter="actor=90809" tag="Lynn Chen" role="Nurse" thumb="https://metadata-static.plex.tv/people/5d7768445af944001f1fd04b.jpg"/>
<Role id="198258" filter="actor=198258" tag="Leon G. Thomas III" role="Russell" thumb="https://metadata-static.plex.tv/people/5d77682f54c0f0001f302ca6.jpg"/>
<Role id="198259" filter="actor=198259" tag="Casey Larios" role="Junkie (uncredited)" thumb="https://metadata-static.plex.tv/8/people/84f5a334bad5353fb53b24922e51afd0.jpg"/>
<Role id="102991" filter="actor=102991" tag="Andrew Patrick Ralston" role="Lab Coat" thumb="https://metadata-static.plex.tv/a/people/ab23786d6a3510d25fc6a26c55b315d4.jpg"/>
<Role id="198260" filter="actor=198260" tag="Sean Quezada" role="Zombie"/>
<Role id="198261" filter="actor=198261" tag="Chaize Macklin" role="Student" thumb="https://metadata-static.plex.tv/1/people/10af9015477ce34b598abf6eabd7b2ac.jpg"/>
<Role id="14849" filter="actor=14849" tag="Lexi Johnson" role="Gloria" thumb="https://metadata-static.plex.tv/a/people/a3489d796ccb7789793f103cb2aeece5.jpg"/>
<Role id="116907" filter="actor=116907" tag="Donald Agnelli" role="Driver" thumb="https://metadata-static.plex.tv/a/people/a5f82c6775522762604dcbf1ef1f9184.jpg"/>
<Role id="81886" filter="actor=81886" tag="Carlos E. Campos" role="Faculty Member" thumb="https://metadata-static.plex.tv/people/5d776c6c96b655001fe301dd.jpg"/>
<Role id="20007" filter="actor=20007" tag="Angelyna Martinez" role="Professeur de Physique" thumb="https://metadata-static.plex.tv/people/5d776a51ad5437001f779b97.jpg"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
ianweatherburn commented 2 years ago

There are also specials in that Series (not sure if that is causing an issue?)


<Video ratingKey="103414" key="/library/metadata/103414" parentRatingKey="103413" grandparentRatingKey="103397" guid="plex://episode/5d9c10fcffd9ef001e9eff77" parentGuid="plex://season/61a1429327dbcb4678009aeb" grandparentGuid="plex://show/5d9c08524eefaa001f5da593" type="episode" title="Flight 462: Part 1" grandparentKey="/library/metadata/103397" parentKey="/library/metadata/103413" librarySectionTitle="Series" librarySectionID="2" librarySectionKey="/library/sections/2" grandparentTitle="Fear the Walking Dead" parentTitle="Specials" contentRating="TV-MA" summary="A routine flight takeoff is interrupted by an anxious passenger, a woman who knows more than she’s saying, and a distant scream on the other end of the phone. The pilot episode has been available online since October 4, 2015." index="1" parentIndex="0" audienceRating="4.5" thumb="/library/metadata/103414/thumb/1653574953" art="/library/metadata/103397/art/1653574947" parentThumb="/library/metadata/103413/thumb/1653574952" grandparentThumb="/library/metadata/103397/thumb/1653574947" grandparentArt="/library/metadata/103397/art/1653574947" grandparentTheme="/library/metadata/103397/theme/1653574947" duration="869036" originallyAvailableAt="2015-10-04" addedAt="1653574946" updatedAt="1653574953" audienceRatingImage="themoviedb://image.rating">
<Media id="144004" duration="869036" bitrate="2661" width="1280" height="720" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="mpeg4" videoResolution="720" container="mp4" videoFrameRate="NTSC" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0" videoProfile="simple">
<Part accessible="1" exists="1" id="145074" key="/library/parts/145074/1653631644/file.mp4" duration="869036" file="/mnt/Videos/Series/Fear the Walking Dead/Specials/Fear the Walking Dead S00E01 - Flight 462.mp4" size="289067632" audioProfile="lc" container="mp4" has64bitOffsets="0" optimizedForStreaming="0" videoProfile="simple">
<Stream id="489966" streamType="1" default="1" codec="mpeg4" index="0" bitrate="2502" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" codecID="mp4v" codedHeight="720" codedWidth="1280" frameRate="29.970" height="720" level="1" profile="simple" refFrames="1" streamIdentifier="1" width="1280" displayTitle="720p (MPEG4)" extendedDisplayTitle="720p (MPEG4)"> </Stream>
<Stream id="489967" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="152" audioChannelLayout="stereo" profile="lc" samplingRate="44100" streamIdentifier="2" displayTitle="Unknown (AAC Stereo)" extendedDisplayTitle="Unknown (AAC Stereo)"> </Stream>
<Stream id="490026" key="/library/streams/490026" streamType="3" selected="1" codec="srt" language="English" languageTag="en" languageCode="eng" format="srt" displayTitle="English (SRT External)" extendedDisplayTitle="English (SRT External)"> </Stream>
</Part>
</Media>
<Director id="198158" filter="director=198158" tag="Michael McDonough"/>
<Writer id="70576" filter="writer=70576" tag=" Lauren Signorino"/>
<Writer id="198159" filter="writer=198159" tag="Michael Zunic"/>
<Guid id="imdb://tt5115444"/>
<Guid id="tmdb://1103541"/>
<Guid id="tvdb://5358933"/>
<Rating image="themoviedb://image.rating" value="4.5" type="audience"/>
<Role id="7658" filter="actor=7658" tag="Meeghan Holaway" role="Jake's Mom" thumb="https://metadata-static.plex.tv/1/people/15162262842f489c9ed5e592b57b6b38.jpg"/>
<Role id="62468" filter="actor=62468" tag="Sheila Shaw" role="Connie" thumb="https://metadata-static.plex.tv/4/people/48fcff5d73e68b613d6372f8cdef8d6e.jpg"/>
<Role id="46234" filter="actor=46234" tag="Kathleen Gati" role="Deirdre" thumb="https://metadata-static.plex.tv/people/5d776834961905001eb939db.jpg"/>
<Role id="64362" filter="actor=64362" tag="Brendan Meyer" role="Jake Powell" thumb="https://metadata-static.plex.tv/people/5d77684c7228e5001f1e18c0.jpg"/>
<Role id="81303" filter="actor=81303" tag="Brett Rickaby" role="Marcus" thumb="https://metadata-static.plex.tv/people/5d776828880197001ec90dd3.jpg"/>
<Role id="116430" filter="actor=116430" tag="Lisa Waltz" role="Suzanne" thumb="https://metadata-static.plex.tv/people/5d7768362ec6b5001f6bc21a.jpg"/>
<Role id="36660" filter="actor=36660" tag="Kevin Sizemore" role="Anthony" thumb="https://metadata-static.plex.tv/people/5d7768352e80df001ebde5a3.jpg"/>
<Role id="91996" filter="actor=91996" tag="Michelle Ang" role="Alex" thumb="https://metadata-static.plex.tv/2/people/28ca13b24ff6f407691395dd0f616a39.jpg"/>
<Role id="2271" filter="actor=2271" tag="Zack Whyel" role="Airplane Passenger" thumb="https://metadata-static.plex.tv/people/5d776d3c96b655001fe43746.jpg"/>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
JonnyWong16 commented 2 years ago

Are you sure those episodes are the ones causing an issue? They both have a parentKey attribute.

Does the following code work?

from plexapi.server import PlexServer
plex = PlexServer("http://<SERVER_IP>:32400", token="<TOKEN>")
episode = plex.fetchItem(103520)
season = episode.season()
print(season)
episode = plex.fetchItem(103414)
season = episode.season()
print(season)
ianweatherburn commented 2 years ago

Here's the output for both episodes. Same result...

Traceback (most recent call last):
  File "/home/ian/Downloads/plextest.py", line 4, in <module>
    season = episode.season()
  File "/home/ian/.local/lib/python3.9/site-packages/plexapi/video.py", line 900, in season
    return self.fetchItem(self.parentKey)
  File "/home/ian/.local/lib/python3.9/site-packages/plexapi/base.py", line 171, in fetchItem
    raise BadRequest('ekey was not provided')
plexapi.exceptions.BadRequest: ekey was not provided
episode = plex.fetchItem(103520)  # key="/library/metadata/103520" /Season 01/Fear the Walking Dead S01E01 - Pilot.mkv
episode = plex.fetchItem(103414) # key="/library/metadata/103414" /Specials/Fear the Walking Dead S00E01 - Flight 462.mp4
ianweatherburn commented 2 years ago

I have multiple other series that are not working as well with the same output. e.g.

episode = plex.fetchItem(96659) # Season 1/Below Deck S01E01
episode = plex.fetchItem(12523) # Specials/Below Deck S00E04

Then again, this PlexPy code returns the same error result for series' that ARE working in TitleCardMaker? confused

episode = plex.fetchItem(12648) # /Below Deck Sailing Yacht S01E01
season = episode.season()
print(season)
Traceback (most recent call last):
  File "/home/ian/Downloads/plextest.py", line 7, in <module>
    season = episode.season()
  File "/home/ian/.local/lib/python3.9/site-packages/plexapi/video.py", line 900, in season
    return self.fetchItem(self.parentKey)
  File "/home/ian/.local/lib/python3.9/site-packages/plexapi/base.py", line 171, in fetchItem
    raise BadRequest('ekey was not provided')
plexapi.exceptions.BadRequest: ekey was not provided
ianweatherburn commented 2 years ago

Some more testing: 

episode = plex.fetchItem(103520)
print("Episode: ", episode) # <Episode:103520:Fear-the-Walking-Dea-s01e01>
print("Episode Number: ", episode.episodeNumber) # 1
print("Season Episode: ", episode.seasonEpisode) # s01e01
print("Parent Rating Key: ", episode.parentRatingKey) # 103519

show = episode.show()
print("Show: ", show) #  <Episode:103520:Fear-the-Walking-Dea-s01e01>

print("Seasons:")
for season in show.seasons():
    print(season)
# <Show:103397:Fear-the-Walking-Dea>
# <Season:103413:Fear-the-Walking-Dea-s0>
# <Season:103519:Fear-the-Walking-Dea-s1>
# <Season:103503:Fear-the-Walking-Dea-s2>
# <Season:103486:Fear-the-Walking-Dea-s3>
# <Season:103452:Fear-the-Walking-Dea-s4>
# <Season:103435:Fear-the-Walking-Dea-s5>
# <Season:103469:Fear-the-Walking-Dea-s6>
# <Season:103398:Fear-the-Walking-Dea-s7>

# Crash! ekey was not provided
season = episode.season()
print("Season: ", season)
JonnyWong16 commented 2 years ago

What about the parentKey and skipParent?

episode = plex.fetchItem(103520)
print("Parent Key: ", episode.parentKey)
print("Seasons hidden?: ", episode.skipParent)
ianweatherburn commented 2 years ago 
Episode:  <Episode:103520:Fear-the-Walking-Dea-s01e01>
Episode Number:  1
Season Episode:  s01e01
Parent Rating Key:  103519
Parent Key:  None
Seasons hidden?:  False
Show:  <Show:103397:Fear-the-Walking-Dea>
Seasons:
<Season:103413:Fear-the-Walking-Dea-s0>
<Season:103519:Fear-the-Walking-Dea-s1>
<Season:103503:Fear-the-Walking-Dea-s2>
<Season:103486:Fear-the-Walking-Dea-s3>
<Season:103452:Fear-the-Walking-Dea-s4>
<Season:103435:Fear-the-Walking-Dea-s5>
<Season:103469:Fear-the-Walking-Dea-s6>
<Season:103398:Fear-the-Walking-Dea-s7>
Traceback (most recent call last):
  File "/home/ian/Downloads/plextest.py", line 30, in <module>
    season = episode.season()
  File "/home/ian/.local/lib/python3.9/site-packages/plexapi/video.py", line 900, in season
    return self.fetchItem(self.parentKey)
  File "/home/ian/.local/lib/python3.9/site-packages/plexapi/base.py", line 171, in fetchItem
    raise BadRequest('ekey was not provided')
plexapi.exceptions.BadRequest: ekey was not provided
JonnyWong16 commented 2 years ago

I'm very confused. Do you mind sharing your server with my test account (TautulliTest) so I can check it myself?

ianweatherburn commented 2 years ago

All yours Jonny.. You should get an invite, otherwise let me know. AFK for a bit if I don't respond...thanks for your help.

JonnyWong16 commented 2 years ago

I cannot reproduce the problem at all. Everything is working.

>>> episode = plex.fetchItem(103520)
>>> episode
<Episode:103520:Fear-the-Walking-Dea-s01e01>
>>> episode.parentRatingKey
103519
>>> episode.parentKey
'/library/metadata/103519'
>>> season = episode.season()
>>> season
<Season:103519:Fear-the-Walking-Dea-s1>
>>> episode = plex.fetchItem(12648)
>>> episode
<Episode:12648:Below-Deck-Sailing-Y-s01e01>
>>> episode.parentRatingKey
12647
>>> episode.parentKey
'/library/metadata/12647'
>>> season = episode.season()
>>> season
<Season:12647:Below-Deck-Sailing-Y-s1>

Can you confirm 100% that you are using PlexAPI 4.11.1?

import plexapi      
print(plexapi.VERSION)
ianweatherburn commented 2 years ago

Confirmed. 4.11.1 via plexapi.VERSION

ianweatherburn commented 2 years ago 
>>> import plexapi
>>> print("Version: ", plexapi.VERSION)
Version:  4.11.1
>>> from plexapi.server import PlexServer
>>> plex = PlexServer("http://192.168.0.151:32400", token="xxx")
>>> episode = plex.fetchItem(103520)
>>> episode
<Episode:103520:Fear-the-Walking-Dea-s01e01>
>>> episode.parentRatingKey
103519
>>> episode.parentKey
>>> season = episode.season()
Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
  File "/home/ian/.local/lib/python3.9/site-packages/plexapi/video.py", line 900, in season
    return self.fetchItem(self.parentKey)
  File "/home/ian/.local/lib/python3.9/site-packages/plexapi/base.py", line 171, in fetchItem
    raise BadRequest('ekey was not provided')
plexapi.exceptions.BadRequest: ekey was not provided
>>>
JonnyWong16 commented 2 years ago

Long shot, but are you using the same token from Plex Web? The same X-Plex-Token from the XML page URL where you can see parentKey in the XML data.

ianweatherburn commented 2 years ago

You hit the nail on the head Jonny. I was using an incorrect token (from goodness knows where and curious why it was working 95% of the time). But issue resolved. Thanks for your patience and your help.