Error on reset password feature

[diazsasak]

Describe the bug Hi all, i got error when filling email field and press "Reset Password" on forgot password feature. any help? thank you

What application are you using? OJS version 3.4.0-3

Additional information

Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in /home/u3572082/public_html/mysite.or.id/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php:1081 Stack trace: #0 /home/u3572082/public_html/mysite.or.id/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php(1081): count() #1 /home/u3572082/public_html/mysite.or.id/lib/pkp/classes/emailTemplate/DAO.php(173): Illuminate\Database\Query\Builder->whereIn() #2 /home/u3572082/public_html/mysite.or.id/lib/pkp/classes/emailTemplate/DAO.php(124): PKP\emailTemplate\DAO->fromRow() #3 [internal function]: PKP\emailTemplate\DAO->PKP\emailTemplate{closure}() #4 /home/u3572082/public_html/mysite.or.id/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Collections/LazyCollection.php(686): Generator->valid() #5 /home/u3572082/public_html/mysite.or.id/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Collections/Traits/EnumeratesValues.php(319): Illuminate\Support\LazyCollection->isEmpty() #6 /home/u3572082/public_html/mysite.or.id/lib/pkp/classes/emailTemplate/DAO.php(138): Illuminate\Support\LazyCollection->isNotEmpty() #7 /home/u3572082/public_html/mysite.or.id/lib/pkp/classes/emailTemplate/Repository.php(56): PKP\emailTemplate\DAO->getByKey() #8 /home/u3572082/public_html/mysite.or.id/lib/pkp/pages/login/LoginHandler.php(252): PKP\emailTemplate\Repository->getByKey() #9 [internal function]: PKP\pages\login\LoginHandler->requestResetPassword() #10 /home/u3572082/public_html/mysite.or.id/lib/pkp/classes/core/PKPRouter.php(334): call_user_func() #11 /home/u3572082/public_html/mysite.or.id/lib/pkp/classes/core/PKPPageRouter.php(277): PKP\core\PKPRouter->_authorizeInitializeAndCallRequest() #12 /home/u3572082/public_html/mysite.or.id/lib/pkp/classes/core/Dispatcher.php(165): PKP\core\PKPPageRouter->route() #13 /home/u3572082/public_html/mysite.or.id/lib/pkp/classes/core/PKPApplication.php(387): PKP\core\Dispatcher->dispatch() #14 /home/u3572082/public_html/mysite.or.id/index.php(21): PKP\core\PKPApplication->execute() #15 {main} thrown in /home/u3572082/public_html/mysite.or.id/lib/pkp/lib/vendor/laravel/framework/src/Illuminate/Database/Query/Builder.php on line 1081

[asmecher]

@diazsasak, I'd suggest starting on our support forum (https://forum.pkp.sfu.ca) for questions like this.

It looks to me like your "supported locales" list is not correct. You should be able to fix this by reviewing both your languages configuration in the individual journal, and the languages configuration in Site Administration. It might be that re-saving the settings there will resolve the problem.

If not, check the following settings in your database:

SELECT supported_locales FROM site;
SELECT journal_id, setting_value FROM journal_settings WHERE setting_name='supportedLocales';

[asmecher]

Closing.